About the position: This position is responsible for providing the highest level of customer service to the internal and external clients of the Aquarena. Act as the first point of customer contact, respond appropriately and effectively to all queries, support and promote the services on offer to internal and external clients. Key accountabilities: Provide timely and accurate assistance with general enquiries from internal and external customers, in person, by telephone and email. Reconcile POS transactions, banking and records in accordance with City financial guidelines. Process all transactions for pro-shop sales, entry and membership fees. To gain a better understanding of the role, please call Corina Potts, Finance Officer on (08) 9956 6753. Position requirements: Successful applicants would ideally have previous experience in a customer service or retail position. Seeking applicants that may be interested in casual hours in a customer service position at the front counter of the Aquarena on an as needs basis. Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City. Remuneration and benefits: The Casual Customer Service Officer position has an hourly rate of $26.3447 to $33.5517 per hour plus 25% loading, dependent on knowledge, skills, experience, age and qualifications. Some of the additional benefits of working for the City include: Health & Wellbeing Program Career opportunities Centrally located Free parking About the City Overlooking the Indian Ocean, Geraldton is a thriving regional city at the heart of Australia's Coral Coast. With a growing population of over 41,000 people it offers a wide range of services and activities. Geraldton is recognised as one of WA's key growth areas and the opportunities in this regional city are plentiful. You can be part of working with us to deliver the best for our community and this region. The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunity employer with strong commitment to fitness for work and safety in the workplace. Interested in applying? For information on how to apply for this position, visit the City’s website: www.cgg.wa.gov.au/employment Applications close 4pm Thursday 11 September 2025.
