The Sr. Administrator for Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting expertise for SAP BASIS and SAP HANA environments. This position is essential in ensuring seamless operations, enhancing customer satisfaction, and driving continuous improvement through effective root cause analysis and resolution of complex incidents. Key Responsibilities Provide Advanced Technical Support by adhering to quality standards and regulatory requirements while ensuring compliance with company policies in SAP Basis and SAP HANA environments. Resolve Complex Incidents escalated by analysts by performing thorough root cause analysis and implementing effective solutions to address technical and security issues. Facilitate Knowledge Transfer by updating and managing the knowledge base, training new team members, and coaching analysts to enhance team capabilities. Manage and Resolve Complex Tickets within agreed SLAs by collaborating with cross-functional support teams to maintain operational efficiency and ensure a robust security posture. Enhance Customer Experience by achieving high first call resolution rates, minimizing rejected resolutions and case reopenings, while proactively mitigating security threats. Skill Requirements Architecting and defining complex SAP solutions across multiple industry sectors, with understanding of technology enablement and integration with other applications. Experience in SAP-enabled business transformation programs, with at least 3 years in a solution architect or senior leadership role. Strong knowledge of SAP solution suite and technical architecture, with the ability to translate business challenges. Strong consulting and stakeholder management skills, including presentation and client-facing consulting, with the ability to develop and sustain senior client relationships. Understanding of SAP's product strategy, including positioning of S/4HANA and enabling tools and technologies. Additional Details Seniority level: Associate Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting Note: This job posting is active. The date and location details are included for context. J-18808-Ljbffr
