Advisor – Fines and Debt | Clerk Grade 7/8 Employment Type: Ongoing/ Permanent role Location:Hybrid working (based in NSW) Division:Revenue NSW – Fines and Debt Are you passionate about driving continuous improvements and supporting teams to deliver on quality outcomes for our business and customers? Then join our dynamic Process and Recoveries team. About the Role An Advisor within Process and Recoveries provides support across operational teams who manage a large variety of work queues. The Advisor has an emphasis on improving the end-to-end experience and overall outcomes for customers with a focus on system optimisation, streamlined processes and increased functionality. The role will support the delivery of business-related projects and initiatives, drive quality outcomes, manage data analysis and implement operational change. Key Responsibilities Collaboration across Operations to increase awareness of business process (closely working with other teams to improve processes) Support the delivery of key initiatives across a broad portfolio of complex projects that will deliver on the Organisation’s priorities Managing complex, sensitive information and consultations and building trust with diverse stakeholders and partners within agreed timeframes, considering their varying expectations, viewpoints and interests Share information across teams and units to enable informed decision making Tailor communication to diverse audiences Support research and recommendations from data and customer insights to support evidence-based operational planning and decision making Ensuring all operational activities adhere to relevant compliance standards, policies, and procedures through regular monitoring, documentation, and reporting Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules Contribute to change through continuous improvement and innovation. Skills Required You possess an inquiring and investigative mindset and show evidence of critical thinking and problem solving. You have excellent collaboration and communication skills; be willing to listen to varying views from multiple stakeholders and develop workable solutions. You possess excellent written and verbal communication skills with a high level of attention to detail A proven ability to manage conflicting priorities, working to deadlines and be empathetic towards operational demands Demonstrating experience in supporting high profile and complex business projects or initiatives with cross functional stakeholders Demonstrating your ability to maintain stable performance under pressure and/or opposition (such as time pressure, ambiguity, uncertainty, and stakeholder resistance) Ability to understand and interpret the Legislation under which we work Critical thinking skills to work through challenging situations and seek alternatives to resolve complex issues Why Join Us? Be part of a team that values innovation, collaboration, and continuous improvement. Flexible hybrid working arrangements. Opportunity to contribute to impactful projects that benefit NSW communities. About Revenue NSW Revenue NSW is the state’s principal revenue management agency and a proud part of the Department of Customer Service. Our mission is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt—ensuring vital services are funded and communities are supported. We’re proud of our diverse, inclusive, and regionally connected team, and we embrace flexible working arrangements that support work-life balance. This role can be based at any of our offices across NSW, including Parramatta, Lithgow, Maitland, Gosford, or Wollongong—giving you the freedom to work where it suits you best. How to apply Please attach your updated resume (maximum 5 pages) and cover letter (maximum 1 page) outlining how you meet the skills and experience of this role. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 5th September 2025, Friday at 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
