Introduction Lead operations. Drive impact. Shape the future. For more than 50 years, Araluen has been empowering adults with disabilities to live the life they choose. We are a registered NDIS provider delivering Supported Independent Living, Community Participation, Day Services, and Positive Behaviour Support across Melbourne’s North-East. We’re seeking a strategic and operational leader to join our Executive Team as Chief Operating Officer (COO)—a pivotal role in guiding our service delivery, organisational culture, and long-term sustainability. Description Reporting to the CEO, you will: Lead operational performance across all service areas in line with NDIS Quality and Safeguards Commission standards. Drive financial sustainability, oversee budgets, and ensure robust governance. Lead ICT strategy and adoption of innovative technologies. Ensure services are safe, reliable, and person-centred. Oversee property, fleet, and risk management functions. Collaborate with the CEO, Board, and Executive Leadership Team to deliver on Araluen’s strategic plan. Skills And Experiences About You You are an accomplished leader in the disability, community, or human services sector, with: Significant operational leadership experience in a complex service environment. Strong understanding of the NDIS, compliance requirements, and sector challenges. Proven ability to balance operational efficiency with high-quality, person-centred supports. Strong financial and resource management skills. A collaborative leadership style, with a commitment to inclusion and integrity. Our Vision: Imagining and achieving better lives Our Mission : Inspiring, empowering and supporting people to have great lives! Our Values: Respect you, See you, Hear you, Inspire you. Empower you and Working together as one At Araluen we value diversity and appreciate everyone’s strengths and lived experiences. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce. We encourage applications from all people including Aboriginal and Torres Strait islanders, people from culturally and linguistically diverse (CALD) backgrounds and people with a disability. Araluen recognises the diversity of our workforce and is committed to ensuring that all candidates and employees can effectively and efficiently use their skills and experience to contribute to the organisation’s mission and vision. A workplace adjustment enables a candidate, employee or volunteer to perform the essential requirement of their role. Please see our Workplace Adjustment policy located on our careers website for more information. Successful candidates will have the opportunity to present their Workplace Adjustment during onboarding and throughout their employment at Araluen. If you have further questions, please do not hesitate to contact us.
