The Team The SJGHC Workforce Shared Services (WSS) team was established in January 2025 to deliver support services to employees (caregivers) across our hospitals, services, and group locations in Western Australia, Victoria, and New South Wales. Workforce Shared Services (WSS) covers a broad range of functions, including recruitment, onboarding, global mobility, HR administration and support, position management, remuneration, benefits, payroll, payroll systems, and organisation-wide workforce risk management, governance, and compliance. Guided by SJGHC’s strategic direction — Every Moment Matters — our core focus is to enhance the caregiver (employee) experience while establishing consistent, strong foundations across all areas of the workforce. This is a dynamic and significant time to be part of the Workforce team at SJGHC, as the payroll function undergoes a period of transformation and process improvements. You will be part of a refreshed team that is shaping the future of payroll services, contributing to a more streamlined, efficient, and caregiver-focused experience across the organisation. The Position We are seeking two highly experienced and motivated Team Leaders, Payroll Operations to coordinate the delivery of accurate and timely payroll services across SJGHC. These permanent, ongoing roles are pivotal in ensuring compliance with enterprise agreements, legislation, and internal policies, while delivering a high-quality service aligned to internal Service Level Agreements (SLAs). Reporting to the Manager, Payroll Operations, you will provide both technical and team leadership across all areas of payroll service delivery. This includes stakeholder engagement, process improvement, and involvement in payroll-related investigations and projects. Key responsibilities include: Lead and support the payroll team (Senior Payroll Officer, Payroll Officer,) to ensure timely and accurate payroll processing. Oversee payroll operations including master data maintenance, payroll production, statutory reporting, and payment processing in line with compliance requirements and SLAs. Monitor and implement changes to awards, enterprise agreements, and relevant legislation, ensuring appropriate application and communication. Work closely with Payroll Systems and HRIS teams to support seamless system operation and resolve technical issues. Lead control and compliance activities including audits, control verifications, and reporting to ensure governance and mitigate risk. Provide technical support to the team, including resolving escalated queries and complex payroll issues in collaboration with HR and Finance. Coordinate training, onboarding, and capability development for payroll team members, maintaining relevant training documentation and plans. Contribute to ongoing payroll process improvements and support integration projects including acquisitions or system upgrades. Track and report on key metrics including SLAs, case resolution times, overpayments, and recovery efforts. Build strong, collaborative relationships with stakeholders across the organisation to ensure efficient and caregiver-centred payroll services. Support the development of the Workforce Customer Service team’s payroll capability to enhance first-contact resolution. The ideal candidate will have extensive payroll supervisory experience, with strong technical payroll knowledge, including legislative and compliance understanding, including experience managing payroll under multiple enterprise agreements and industrial awards. You will demonstrate excellent leadership and mentoring abilities, with a proven track record of building high-performing teams. Your ability to manage change, balance competing priorities, and perform under pressure will be essential to your success in this role. Strong stakeholder engagement and clear, professional communication skills are critical, along with exceptional attention to detail and a commitment to always maintaining confidentiality. Above all, people will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you $124,000 to $137,000 per annum, plus 12% superannuation Permanent Full-Time positions Hybrid working arrangements Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation A healthy work-life balance through flexible work options, additional purchased leave and well-being programs Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Employee support through our dedicated free Employee Assistance Program (EAP) Access to a range of Lifestyle, Health & Wellbeing rewards and discounts All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements If the above role is not quite right for you but you have an interest in working with our team, please also see our advertisements for 12 months fixed term Payroll Specialist and Payroll Officer roles. For enquiries, please contact Rebecca Sherlock, Payroll Operations Manager on (08) 6116 0256 or Francine Colgan, General Manager Workforce Shared Services on 0411 151 377 St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.
