About ATSICHS Brisbane ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families. ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH). See more at our website - www.atsichsbrisbane.org.au Job Description To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991. About The Role The primary purpose of the Administration Officer – Jajumbora Child and Family Centre is to provide a welcoming and efficient front desk service, ensuring all visitors and clients receive a positive first impression of the centre. This role is essential in supporting the smooth operation of the centre by managing administrative tasks, coordinating appointments, and assisting with client inquiries. Duties Front Desk Management Greet and assist all visitors and clients in a friendly and professional manner. Answer and direct phone calls, taking messages as necessary. Maintain a clean and organised reception area. Appointment Coordination Schedule and confirm appointments for clients with various service providers. Manage the centre's appointment calendar and ensure timely communication with clients. Administrative Support Perform general administrative tasks such as filing, photocopying, and data entry. Assist with the preparation of reports and correspondence. Maintain accurate and up-to-date client records. Client Assistance Provide information and support to clients regarding available services and resources. Assist clients with completing necessary forms and documentation. Handle client inquiries and resolve issues or escalate them to the appropriate staff member. Organisational Contributions Commit to a high level of quality management through the use of LogiQC quality management systems. Contribute towards the development of Child and Family Centre Reception processes. Actively participate in the maintenance of a high level of workplace health and safety standards. Adhere to all ATSICHS policies and procedures and relevant legislation and regulations. Culture Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Jajumbora Children and Family Centre team that will help you grow personally and professionally. Benefits Base salary of $64,730 per annum (based on qualifications and experience). 12% Super access to salary packaging (Increases your take home pay). Permanent Full time position. Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation. Rewarding career. Great opportunity to develop personally and professionally. Work for a community-controlled organisation. Supportive and collaborative team of dedicated professionals. Contribute to the bettering of indigenous health. Great career development opportunity. COVID-19 Requirement Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged. Desired Skills and Experience Required Must identify as an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (Qld). Minimum Certificate III in Business/Administration related field. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Strong organisational and multitasking abilities Ability to handle sensitive information with confidentiality Blue Card Immunisations National Police Certificate Evidence of Work Rights Preferred Experience working within an Aboriginal and Torres Strait Islander Organisation. Experience working with young children and families . Familiarity with client management systems. Basic understanding of child development and family dynamics. How to apply If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying. Only successful applicants will be contacted.
