Job Description Create exceptional experiences. Lead with purpose. Build a team that thrives. We’re looking for a passionate and experienced Workspace Experience Manager (Full Time) to lead operations across two clubhouses in central Melbourne . You’ll be responsible for ensuring our workspaces deliver 5-star hospitality experiences while running efficiently day to day. From member engagement to operations, team leadership, and financial performance, you’ll be at the centre of it all. This is a leadership role where you’ll foster a vibrant, connected community, drive operational excellence, and guide your team to consistently deliver standout service. Your role will be instrumental in creating spaces people love to work in. What your day-to-day will look like (but not limited to!): Lead daily operations, including workspace, café, serviced meeting spaces, and events. Manage and mentor your team, creating a culture of collaboration, feedback, and personal growth. Be the key point of contact for members — from onboarding and relationship management to resolving concerns and celebrating wins. Collaborate with the Customer Experience team to deliver engaging events and community experiences. Track retention and occupancy metrics, lead renewal conversations, and support the sales team with workspace tours. Own clubhouse P&Ls, manage budgets, and ensure operational efficiency. Coordinate with landlords, building management, and contractors to maintain building standards. Oversee OHS and risk practices to ensure a safe and welcoming workplace. Support Hub’s B Corp and Carbon Neutral impact initiatives through on-site leadership and participation.
