We are seeking a friendly, proactive, and customer-focused individual to join our client’s dealership team as a Customer Experience Consultant . In this front-line role, you’ll be the first point of contact for our valued customers, ensuring they feel welcome, informed, and supported throughout their service journey. Key Responsibilities Greet customers on arrival and assist with parking and directions. Ensure customers are comfortable using lounge facilities, including refreshments, Wi-Fi, and amenities. Welcome new car customers and introduce them to the service department. Book first inspections at vehicle delivery and explain warranty, service schedules, roadside assist, and Ford Service Price Promise. Respond to customer enquiries via phone, email, and online bookings. Follow up on parts arrivals, rebook no-show airbag appointments, and maintain accurate records. Support internal departments including Service Advisors, Parts, Sales, and Vehicle Delivery. Skills & Attributes Excellent verbal and written communication skills Strong interpersonal and conflict resolution abilities Good technical understanding of vehicles and service schedules (preferred) Proficient in DMS, CRM, email, and online booking systems Strong time management and task prioritisation Customer-first mindset with a professional and approachable manner Qualifications & Experience Experience in customer service, hospitality, or call centres preferred Automotive industry experience advantageous but not essential Willingness to complete annual professional training Current Driver's License Why Join the team? Be part of a supportive and dynamic team Work in a modern dealership environment Ongoing training and development opportunities Make a real impact on customer satisfaction and loyalty Think you'd be a great fit? Apply now and we'll have a chat! For further information contact Wendy Tynan-Jefferis on 0439 629666 or email wtynanjefferis@searsonbuck.com.au
