Description Work Type : Permanent Full Time There to care. Here for good. Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do. We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength. Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team. Here, every moment matters and every client counts. And so do you. Join us as Operations Support Lead and be there to care. A brighter future with Helping Hand, for older people and for you. The Operation Support Lead supports a team of Operations Support Officers to ensure efficient coordination of daily activities across My Home. The role promotes operational excellence through a positive team culture, compliance with standards, and continuous improvement. The Operation Support Lead is a key member of the leadership team in My Home, working in partnership with stakeholders to ensure cohesive operational practices that contribute to an integrated and dignified customer experience. You'll also make an impact by: Providing effective leadership and management of team members to ensure the timely achievement of strategic, business, and service objectives within the team Fostering a culture of collaboration and positive teamwork by promoting open communication, demonstrating strong interpersonal skills and modelling constructive team behaviours Promoting excellence in client service by supporting respectful, timely, and informed communication between team members, clients, and service staff Monitoring daily rostering and scheduling process to ensure they are safe, efficient, and aligned with client needs and staff wellbeing Maintaining oversight of data integrity across rostering and client management systems Ensuring all scheduling and administrative processes comply with relevant laws, regulations, and organisational policies Staying current with sector updates and changes in legislation to support workforce compliance What you'll bring To succeed in this role, you will have: Demonstrated experience in team leadership or supervisory roles within community, aged care, or health sectors. Completion or working towards a Certificate III or IV in Business Administration or a related field. Excellent interpersonal and communication skills, with a collaborative leadership style. Demonstrated proficiency in Microsoft Office applications. Demonstrated expertise in workforce rostering and scheduling. Strong problem-solving and decision-making capabilities, particularly under pressure. High level of attention to detail, time management, and organisational skills. Ability to demonstrate effective administration and organisation of tasks and projects, including setting work priorities to meet deadlines. Proven ability to collect, enter, and analyse data using available technologies and resources to support informed decision-making and operational efficiency. Ability to work autonomously while recognising personal accountability and the value of consultation and collaboration. Valid NDIS Worker Screening clearance or willingness to obtain one. You'll stand out from the crowd if you have some of the following: Understanding of relevant legislative frameworks (e.g., Aged Care Act, Fair Work, NES) Experience in Aged Care Please note : At Helping Hand, we’re committed to evolving with the needs of our community. This means the responsibilities of this role may be reviewed and refined over time to ensure continued alignment with our clients, teams, and organisational objectives. Please click the link below to view the position description: Operations Support Lead Position Description Why Helping Hand? Here at Helping Hand we truly care about how you are. Here are some of the things we hope you'll love about working with us: We are who you are At Helping Hand, you'll find real support from teammates and managers who share your values and strengths. We are where you are Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be. We care how you are Be part of a kind, friendly team that genuinely cares about you and your wellbeing. You'll also enjoy a range of other benefits: Be part of a warm, friendly team that genuinely cares about you and your wellbeing Maximise your take-home pay by salary packaging up to $15,899 each year Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card 17.5% leave loading Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family Access to an Employee Assistance Program (EAP) Are you ready to lend a helping hand? Join us at Helping Hand and help shape your future and ours. We will be reviewing applications as they are submitted, and conducting interviews accordingly. Apply online today, or to find out more please contact careers@helpinghand.org.au. Current Helping Hand employees must notify their manager of their intent to apply. Please note, you are required to hold valid NDIS or willing to obtain one. Successful candidates will be required to attend induction sessions before commencing work. Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected. Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.
