About the role: You'll act as the product owner for the Salesforce platform. Leveraging your strategic and execution experience, you will deeply understand the needs of the business and have the ability to translate this into a clear roadmap to drive significant value for LMG. You will serve as the voice of our business stakeholders, translating their needs into a powerful and effective Salesforce solution. This role involves defining project requirements, managing the product backlog for the implementation, and collaborating closely with our development team to ensure a successful and impactful launch. Key responsibilities: Product Strategy & Vision: Serve as the primary point of contact for Salesforce-related business needs, gathering requirements from stakeholders across sales, marketing, service, and operations. Develop and maintain the product roadmap for the Salesforce platform, aligning it with company goals and objectives. Understand and anticipate customer and business needs to ensure the platform evolves to meet future challenges. Maximise user adoption and value creation Requirements Management: Translate business needs into clear, concise, and actionable user stories, epics, and acceptance criteria. Prioritise the product backlog based on business value, technical feasibility, and strategic importance. Work with the development team to refine and elaborate on requirements, ensuring a shared understanding of the desired outcomes. UAT: In UAT phase of implementation, act as first level of escalation for defect/bug triage Create detailed test cases based on requirements Agile & Development Collaboration: Actively participate in agile ceremonies including sprint planning, daily stand-ups, sprint reviews, showcases and retrospectives. Accept or reject completed user stories, verifying that the delivered solution meets the defined acceptance criteria. Lead and manage a team of Salesforce administrators and developers. This includes setting clear goals, conducting performance reviews, and fostering a collaborative, high-performing team environment. Stakeholder Communication & Management: Communicate product updates, progress, and value to stakeholders at all levels of the organisation. Act as a subject matter expert for the Salesforce platform, providing guidance and training to end-users as needed. Manage stakeholder expectations and negotiate priorities to ensure alignment. Platform Expertise & Market Awareness: Maintain a deep understanding of the Salesforce platform's capabilities Stay informed about new Salesforce releases, features, and best practices to identify opportunities for platform enhancement. Analyse data and user feedback to inform product decisions and measure the success of new features. To succeed in this role you will bring with you: Education: Bachelor’s degree in Business, Computer Science, Information Systems, or a related field. Experience: 3 years of experience as a Product Owner, Business Analyst, or similar role. Proven experience working with the Salesforce platform (Sales Cloud, Service Cloud, etc.) in an administrative or functional capacity. Demonstrated experience in an Agile/Scrum environment. Certifications (Preferred): Salesforce Administrator Certification Salesforce Product Owner or Agile-related certifications Skills: Excellent written and verbal communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences. Strong analytical and problem-solving abilities. Proficiency in creating user stories, use cases, and process flows. Ability to manage multiple projects and priorities in a fast-paced environment. Experience with project management and collaboration tools
