Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career. Join the change. Electrify your future. About the role 12 Month Fixed Term Opportunity The Electrification Appointment Setter is part of AGL’s Electrification & Innovation (E&I) team, helping Australians transition to a cleaner energy future. E&I develops sustainable, scalable products and explores new ideas that can transform how people live for generations to come. In this role, you’ll boost sales efficiency by contacting warm leads, identifying those most likely to convert, and scheduling high-quality appointments for the sales team. Your focus is on ensuring a smooth handover and maximising conversion opportunities, directly contributing to AGL’s growth across the residential and SME customer base. What you’ll be doing: Engage and Qualify Leads – Respond promptly to customer inquiries, assess fit against predefined criteria, and nurture interest through professional follow-up. Drive Sales Conversion – Schedule high-quality appointments that align with sales team availability, ensuring leads are well-prepared for handover. Collaborate for Success – Work closely with the sales team to refine handover processes, share feedback, and maximise conversion outcomes. Maintain Accuracy – Keep detailed and accurate records of interactions, appointments, and outcomes in the CRM. Optimise Processes – Continuously improve outreach scripts and workflows using performance data and feedback to enhance efficiency. About you: Excellent communication skills for engaging with customers over the phone. Knowledge of solar energy systems, storage solutions, EV and/or EV chargers – preferred but not essential. Strong problem-solving skills and experience in resolving customer issues over the phone. Demonstrated experience achieving team and individual performance metrics for call centre operations. At AGL, we offer a wide range of benefits including: Flexible working options including hybrid work. Discounts on energy, telcos and solar plans. Participate in Energise - our reward & recognition program. Access 20 weeks of paid parental leave for the primary carer. Access to an additional week of recharge leave per year. Play an active role in our diversity & inclusion initiatives. Novated leasing and Electric Vehicle subscriptions. Access to study assistance, AGL’s share purchase plan and insurance deals. *Benefits may change over time and vary based on role type and location. Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers AGL is proud to be a WORK180 Endorsed Employer for All Women. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy . AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL. Location Docklands VIC 3008 Job Family Group Administration - Support - Service
