Policy Support Officer Job No: 676958 Brisbane - Inner Suburbs & CBD Permanent Full Time Insurance Pay Band 2 We have a 6-month secondment opportunity available for someone to join our Insurance Operations team as a Policy Support Officer in Brisbane . This role is accountable for performing policy administration tasks for Consumer / Niche brands consisting of Suncorp, AAMI, Apia, GIO, Shannons, CIL, Bingle, Essentials, and Terri Scheer. This role acts as a referral point across the business for policy support and administration queries making us a key team in delivering on great customer experience. What you’ll do Accurate and timely processing of policy administration tasks within Consumer and Niche Insurance brands. Develop relationships with internal and external customers, provide support to the partnered teams to ensure accurate and timely processing of activities within agreed SLAs. Monitoring and actioning the centralised mailboxes or workflow systems, and internal phone queue. Make decisions, interpret data and process and resolve issues within delegated authority. Action and process exceptions from our extended offshore teams and ensure that work flows through to correct next step for our customers. Maintain knowledge across processes, systems, and guidelines. Adhere to all compliance requirements and complete all compliance training. Deliver outstanding customer service within required service level agreements. Support a collaborative work environment to achieve team and department goals. What you’ll bring Demonstrated experience and high performance in your current role Proven experience in balancing multiple key deliverables in a dynamic environment Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role Change management – ability to recognise, understand and support need for change and anticipated impact on both the team and self Communication Skills – ability to convey and explain information, coherently and confidently both oral and written Computer Skills - Proficient keyboard skills and knowledge in Microsoft Office applications Customer Service – committed to increasing customer experience and delivering high quality solutions within required timeframes Cultural Sensitivity – understand the cultural differences when working with the offshore business partners Decisiveness – ability to make effective decisions in a timely manner Planning and organisation skills – establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same Problem solving – ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options, or alternatives Rapport Building – use interpersonal style to establish and develop relationships Proficient in using the protect system to support day-to-day work activities If this sounds like the opportunity you have been looking for, apply online today! For more information, please contact Madison.King@suncorp.com.au Advertised: 25 Aug 2025 AUS Eastern Standard Time Applications close: 03 Sep 2025 AUS Eastern Standard Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
