At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes. Join us in digitising healthcare! What’s the opportunity? As a Contact Centre officer, you'll be a trusted guide for our participants and Health Care practitioners; helping them through the National Cancer Screening programs needs with clarity and care. We're looking for team players with an interest in growing their career in the Health Care sector; someone with a growth mindset and a passion for learning and helping the community! This isn't just another customer service role—it's a career in the Health Care sector. Along with assisting our customers via calls, you will need to ensure that all data processing and exception management tasks are appropriately resolved in a timely and efficient manner and consistent with the high-quality standards. Please note, this role is based in Melbourne, VIC. About the role: Work within a team to answer telephone-based end user queries - verifying information, monitoring and responding to incoming and outgoing phone calls Accurately maintain participant records and investigate exceptions by following up with the Team Lead or the Health Care professional Maintain confidentiality and sensitive matters diplomatically and discreetly Utilise appropriate systems and processes and adhere to all NCSR policies, procedures and work instructions Escalate issues as appropriate in accordance with NCSR policies, procedures and work instructions Make continuous improvement suggestions to the Contact Centre Team Leaders and Contact Centre Manager Work in a team environment and share a team load Skills/Experience · 1-2 years’ experience in a call centre or customer service role Excellent written and verbal communication skills Previous experience within a large organisation would be preferred but not essential High level of professionalism Strong problem-solving abilities, especially in a fast-paced environment Resilience and adaptability Strong initiative Professional email etiquette Proficient in Microsoft office suite Tech savvy is essential Why join Telstra Health: We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony. Join us if you find change, a fast-paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new! Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities. If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you! And it doesn’t stop there… Avenues for growth and stepping into other roles. 30% discount on Telstra services including home broadband and post-paid mobiles. Free 24/7 professional and confidential support for you and your family through EAP Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com Applications will be assessed and shortlisted as they are received so apply today! We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.
