Senior Customer Experience Officer Become a Part of Moira Shire Council’s Exciting Journey! At Moira Shire Council, we're reimagining local government with fresh ideas, a friendly approach, and a passion for making a real difference in our vibrant regional community. Nestled along the stunning Murray River, our region spans from the lush Barmah Forest to lively towns like Cobram, Numurkah, Nathalia, and Yarrawonga—one of Victoria’s top holiday spots. We believe in working together with honesty, respect, integrity, teamwork, and accountability to create a future everyone can be proud of. Our role as a Council? To serve, support, and inspire our communities to facilitate the success of the Moira2045 Community Vision . Why Work With Us? The primary purpose to truly make a difference locally. A strong, values based organisational culture. Supportive and family-friendly workplace. Flexible work arrangements to suit your lifestyle. Opportunities to Work From Home are only available after the first 6 months, and for certain roles identified as being able to accommodate this. Applications are to be made in line with our organisational policy. In-house, custom designed Leadership Development Program. Access to extensive training and education opportunities. Superannuation information sessions with Vision Super. Salary packaging and novated leases. Access to wellness initiatives like annual flu shots and skin checks. Corporate gym discounts at five different gyms across our shire. Benefits and discounts for certain businesses and insurances. Generous parental leave (16 weeks for primary carers, 6 weeks for secondary carers, and this is on top of the paid parental leave offered by the government). Up to two days paid volunteer leave for a community service within our shire. Following the first 12 months of service. Cultural and ceremonial leave. Opportunities for purchased leave to better accommodate your lifestyle. So much more Please note all benefits are considered individually for roles on a pro-rata basis. Temporary and part-time roles may not be eligible for all inclusions. Moira Shire Council is an Equal Opportunity Employer offering flexible work arrangements for employees in a family-friendly work place. Moira promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply. Job Description The Opportunity We are seeking a motivated Senior Customer Experience Officer to join our Customer Experience team. This is an excellent opportunity for a customer service professional to make a meaningful impact in local government, working directly with our community to deliver exceptional service experiences. About the Role As our Senior Customer Experience Officer, you will: Provide high-level customer service support and act as an escalation point for complex enquiries Deliver operational support and guidance to the Customer Experience Team Handle cashiering and financial transactions using internal systems Utilise various specialist programs including Customer Relationship Management, Geographic Information Systems, and Document Management systems Build positive relationships within the team and with community members, contractors, and government agencies Work collaboratively within our Customer Experience team while demonstrating initiative and sound judgement Reporting: This position reports to the Coordinator Customer Experience and Records. For more information about the role view the Position Description HERE (if Hyperlink is not working, click "Apply" to view it) This role will require the successful candidate to work on-site for all of their shifts. Desired Skills and Experience To Apply for this role, please include a cover letter addressing the following Key Selection Criteria: Significant customer service experience at a senior level with excellent written and verbal communication skills Proven experience providing operational support and advice to team members, including handling complex or difficult queries Strong problem-solving abilities with capacity to use initiative and display sound judgement Excellent interpersonal skills including negotiation and conflict resolution capabilities Team player with enthusiasm and positivity, able to work independently when required Advanced computer skills in Microsoft Office and ability to learn specialist programs (CRM, GIS, Document Management systems) Exceptional time-management skills with ability to plan, prioritise, and reschedule work effectively Cashiering and money-handling experience with knowledge of computerised financial systems Closing Date: 07/09/2025
