Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia, Pascall, The Natural Confectionery Company, Belvita, Ritz and Toblerone with global revenues exceeding $31 billion USD. You will manage the customer collaboration and joint value creation agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency to the customer, with your team and you being the key contacts for our customer from a Supply Chain lens. How you will contribute You will: Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners Achieve KPIs targets including customer service, invoice accuracy, late delivery and Root Cause Analysis through effective implementation of processes Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in CS&L (Customer Service & Logistics) function, ideally with knowledge of customer supply chain management Cross-functional experience (sales, Customer Service & Logistics, demand planning, and logistics knowledge) SAP, information systems, process design, standard operating procedures Advantageous to have experience leading and developing a team Ability to analyze large data sets and derive insights into action with a focus on delivering to timelines and KPIs Great interpersonal, teamwork, communication skills & prioritisation Able to influence, negotiate and apply commercial acumen Advantageous, FMCG experience within supplier or customer More about this role Education / Certifications: A business or supply chain degree is an advantage Travel requirements: This role will be based between our customers site ( 1 Thomas Holt Drive Macquarie Park NSW 2113) and our NSW’s state office, Level 6, 2 Burbank Place Baulkham Hills NSW 2153 Australia. No Relocation support available Business Unit Summary At Mondelez International, our mission is to provide consumers with the right snack, for the right moment, made in the right way. We are one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD. We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities and distribution activities around the world. In Australia and New Zealand, we have 6 factories, and both global and local brands, employing over 2,000 people; Cadbury Dairy Milk, Oreo, Toblerone, Philadelphia, belVita, Pascall, The Natural Confectionery Company, Sour Patch Kids and Ritz. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Customer Collaboration (CLD) Customer Service & Logistics
