Exciting new role - play a pivotal role in a fast-growing Australian business. Work for a rapidly growing organisation with ample career development opportunities $80k to $90k plus super, a role that looks to reward skill and expertise Are you seeking a role where you can make a meaningful impact on people's lives? Be a part of an organisation that is doing things differently to improve the lives of others? If the answer is YES, this could be the role for you. Welcome to your NEW workplace: Join a locally owned and operated community care provider proudly serving Brisbane across Aged Care, Disability Care, DVA Community Nursing, Injury Insurance, and Private Pay services. With a strong focus on independence, comfort, and community, they deliver personalised care through highly trained support workers and care coordinators. As a registered NDIS provider, this growing organisation is dedicated to achieving the highest standards of care for clients across Brisbane. They foster a supportive environment where both clients and staff can thrive, and they’re now seeking an experienced Intake & Engagement Officer to join their team based in Cannon Hill. About the Role and your Responsibilities: Reporting to the Office Manager, the Intake & Engagement Officer will coordinate the intake process for new participants, guiding them from initial enquiry through to the start of services with a smooth and supportive experience. This role is central to building trusted relationships with clients, veterans, community organisations, and allied health professionals through clear communication and responsive service delivery. By nurturing referral networks and ensuring person-centred engagement, you’ll contribute to sustainable participant growth and a positive introduction to services. Some of your responsibilities will include: Manage the full participant intake journey, from first enquiry to service commencement, ensuring a smooth, supportive, and efficient experience. Conduct initial engagement and sign-up meetings to assess client needs and explain available care options (Aged Care, Home Care Packages, Disability/NDIS, DVA Community Nursing). Complete data entry, service coordination, and scheduling/rostering of initial services following sign-up. Maintain accurate and up-to-date records of referrals, communications, and care decisions within the client management system. Collaborate with the Care Management team, Office Manager, and leadership to support participant growth and track KPIs. Participate in the on-call roster to ensure consistent support for clients and staff. Build and maintain strong referral networks with community groups, allied health professionals, hospitals, LACs, plan managers, and other stakeholders. Act as a professional, trustworthy representative of the organisation when engaging with clients, partners, and the community. Prepare monthly reports on intake metrics, engagement outcomes, and partnership activities for the Office Manager and Management Committee. Support wider office functions when required, including assisting staff with information and resources to deliver excellent client care. Skills and Qualifications: Minimum of 1 to 2 years experience in Intake Coordination, Engagement, Business Development, or Support Coordination—preferably in the Disability, Aged Care, or Community Care sectors Excellent interpersonal communication skills, with the ability to build trust and strong professional relationships across diverse groups A proven ability to leverage existing networks and proactively develop new referral sources Strong organisational competence, attention to detail, and proficiency with CRM and documentation systems A strategic, proactive mindset and dedication to achieving measurable growth in participant numbers and service quality Commitment to person-centred care and delivering exceptional client experiences Respect for confidentiality, privacy, and professional standards in handling sensitive information National Police Check NDIS Workers Screening Card and Police Check Blue Card Own registered vehicle and current driver's license Right to work in Australia Benefits: Generous salary of $80k to $90k plus Super & Bonus in accordance with qualifications and experience Access to education and training opportunities in a supportive work culture that enables you to further your career development Work with a dedicated and supportive team who will work closely with you to support you and help you achieve your career goals Make a meaningful contribution to our community How to Apply: This is a fundamental role in a growing organisation and your opportunity to help transform lives. If you are truly committed to making a difference to how care is delivered, this is the role for you. Apply today at kate@alignrecruiting.com.au or call Kate Flippence directly on 0477 738 224 for a confidential discussion.
