About the role As the voice of a global automotive brand, you'll support customers with service queries, vehicle questions and general enquiries. This role demands empathy, strength under pressure, and the ability to stay calm and professional when dealing with conflict, complaints, or negativity. Benefits Monday to Friday, 8am6pm no weekend work Free parking, on-site café, subsidised gym Quarterly bonuses performance incentives Employee discounts on new and fleet vehicles Work-life balance with career growth opportunities Duties Answer inbound calls as the first point of contact Resolve customer issues with empathy and resilience Handle complaints and conflict in a calm, professional manner Provide accurate product and service information Escalate complex issues appropriately Skills & experience Strong communication and listening skills Resilient, confident, and able to handle negativity professionally Customer-focused with proven complaint resolution experience Organised, punctual, and detail-oriented Contact centre, retail, or hospitality background highly regarded About the company For nearly 20 years, our client has partnered with iconic brands to deliver world-class customer service through an innovative in-sourcing model. With a focus on creating seamless, high-quality customer experiences, they've built a reputation as a leader in their field. How to apply Click APPLY NOW to secure your place starting 24th September!
