Vehicle Compliance Officer Salary Range Band 5 $79,188 - $91,309 12% Superannuation Full time, permanent position Located at St Kilda Town Hall About the Organisation The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation. About the Role We are looking for an experienced Compliance Officer with a background in either Parking Enforcement or Local Laws. This role is responsible for managing Councils end-to-end process for towed vehicle across multiple contracts and service areas. The ideal candidate will provide high quality and responsive enforcement skills, be community focused, have excellent interpersonal skills and a 'can do' attitude when engaging with the community within the City of Port Phillip. The successful candidate will be working with a number of other Council enforcement teams and external stakeholders to deliver positive outcomes which benefit our community. Duties: Manage the end-to-end investigations, vehicle impoundment and disposal of abandoned and unregistered vehicles within the municipality Manage Council’s contracted towing service provider for abandoned and unregistered vehicles and associated administrative processes Provide excellent customer service to residents and the community when managing requests and complaints received by the unit Work collaboratively with our Parking Enforcement Team and Local Laws Unit to ensure seamless outcomes for customers and our community Skills and Experience Experience conducting compliance investigations in a busy and often complex environment Working knowledge of the Road Safety Act and Regulations, the Local Government Act, Local Laws and other relevant legislation Excellent written and verbal communication skills, attention to detail and a high regard for quality, consistency and accuracy of written communications Must hold a valid Victorian Drivers Licence People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community. Benefits We offer a workplace that accommodates your working style and needs. Be supported and empowered by a leadership team that is community-focused, with a strong desire for change and a culture that encourages teamwork and innovation. Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program with access to fitness gyms, pools and facilities, and a well-regarded Employee Assistance Program (EAP). Security Requirements and Professional Obligations Pre-employment screening will apply to all appointments. Prior to a formal letter of offer, preferred applicants will be asked to provide: Evidence of mandatory qualifications/registrations/licences, Sufficient proof of their right to work in Australia, and Sufficient proof of their identity. Complete a National Police Check completed via City of Port Phillip’s Provider. Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation). How to Apply Click APPLY. All applicants must provide a Resume and Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria. Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback. Further information can be obtained by contacting Kate Fagan, Customer Experience and Parking Systems Lead via email kate.fagan@portphillip.vic.gov.au Applications close 11.59pm Sunday 7 September 2025. The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA community and candidates with a disability. If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Yass Mustafa (Recruitment and Employee Experience Advisor) on phone 0468 576 806 or email: recruitment@portphillip.vic.gov.au PD Vehicle Compliance Officer August 2025.pdf
