About Us At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities. About the Role Are you passionate about making a difference to families and individuals navigating challenging times? We are seeking two dedicated and enthusiastic Family Information Officers to join our Family Relationship Centre team. In this pivotal frontline role, you’ll assess client needs, provide quality information, and refer clients to RAQ and community services, ensuring they get the support they deserve. Additionally, you will: Provide responsive, respectful client service and understand the challenges faced by our clients Assess client needs, perform brief intake screening, and make appropriate referrals Book face-to-face, phone, and online appointments using our Client Information System (CIS) Respond compassionately to crisis calls and situations, connecting clients to counsellors or support services Share information about RAQ and external community services, both verbally and in writing Accurately record interactions and maintain up-to-date files and records in CIS Provide administrative support, including reception duties, venue appearance, and general office tasks Manage venue financial processes, including receipting, petty cash, and record-keeping Participate in ongoing professional development and reflective practice About You You’ll bring a customer-focused, empathetic approach and enjoy working in a fast-paced, high-volume team environment. You have strong verbal and written communication skills, are computer savvy (Microsoft Office, email, web-based platforms), and are comfortable learning new systems, such as CIS. Experience in client service, administration, or the community sector and/or with diverse client backgrounds is highly regarded. Knowledge of financial processes in an office environment is desirable. Additionally, you have: Strong interpersonal, time management, and organisational abilities, with a professional approach to complex or crisis situations. Skilled in engaging and supporting clients from diverse backgrounds in a respectful and inclusive manner. Comfortable working under pressure and maintaining composure during challenging interactions. Motivated to learn, contribute innovative ideas, and embrace a culture of continuous improvement, accountability, and inclusion. Brings customer service and/or administrative experience; qualifications or experience in business administration, community services, financial processes, and client information systems are highly valued. We Can Offer You At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team: Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home. Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income. Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave. Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters. Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth. Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program. Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health. The salary is being offered between $67,000.00 to $73,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. Join us and experience a workplace where your wellbeing, growth, and success are our top priorities. How to Apply To apply, send us your resume and a brief cover letter, outlining why you're the ideal person for this role! Applications can be submitted by clicking the Apply Now. Applications close Wednesday 13 August 2025
