About the Role Amana Living is seeking a dedicated and empathetic Accounts Receivable Officer with strong debt collection experience. This role is essential in supporting our Senior Accounts Receivable and Financial Accounting team, ensuring timely recovery of outstanding accounts while maintaining respectful and compassionate communication with residents, families, and staff. This position requires a balance of financial precision and emotional intelligence, especially when dealing with sensitive situations involving aged care clients. Key Responsibilities Debt Collection Generate and maintain Debtors’ Reports across all business lines Monitor overdue accounts and initiate follow-ups Liaise with internal AR team and external debt collection agencies Communicate recommendations and outcomes to management Manage the Debt Collection inbox efficiently Payments & Receipting Process payments via phone and bank statements Accurately allocate payments to appropriate accounts Resident & Staff Support Assist residents and families with account queries Respond to general AR-related inquiries with professionalism and empathy Provide backup support to team members when required General Duties Handle correspondence, filing, and other administrative tasks Perform other duties as directed by the Senior Accounts Receivable Officer or Team Lead Skills and Experience Required Minimum 3 years’ experience in debt collection and accounts receivable Proven technical competence and attention to detail Strong organisational and time management skills Advanced computer skills (Excel, Word, etc.) Commitment to ongoing professional development Ability to communicate with empathy and discretion Essential Requirements National Police Clearance Certificate (issued within the last 6 months) Proof of current influenza and COVID-19 vaccinations (as per Amana Living policy) WA C Class Driver’s License (if applicable) Successful completion of pre-employment medical questionnaire and reference checks Why Choose Amana Living? Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. Our Benefits Competitive rates Salary packaging benefits up to $18,550 School holidays childcare assistance Continued superannuation contribution for employees who are on paid on unpaid parental leave Health and wellbeing programs and more! Ongoing training and development to keep your skills growing. Access to our Employee Assistance Program At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA community. Join us in making a difference!
