Customer Solutions Representative – MSP Location: Melbourne CBD Type: Permanent Work as a Customer Solutions Representative (IT Support) with strong Microsoft expertise to support and deliver solutions across diverse client environments. You’ll play a key role in managing infrastructure, delivering projects, and driving automation in a fast-paced MSP setting. Duties: Administer and support Windows Server (2008–2019), Active Directory, Azure AD, Group Policy, DNS, DHCP. Manage Exchange, Office 365, SQL Server, and Intune environments. Use RMM/PSA tools (Datto RMM, AutoTask) for monitoring, proactive maintenance, and ticket resolution. Implement endpoint security, compliance, and patch management strategies. Develop automation scripts using PowerShell, VBS, and SQL. (Nice to have) Deliver projects such as Intune rollouts and on-prem to cloud migrations (Azure/M365). (Nice to have) Support VMware, Dell EMC, Nutanix, and Veeam backup solutions. Experience: 2 years’ experience in systems/infrastructure or desktop engineering (MSP experience preferred). Strong skills in Microsoft environments: AD, Azure AD, O365, Intune, Windows Server. Hands-on knowledge of VMware, Dell EMC, Nutanix, Veeam (preferred). Experience with RMM/PSA tools (Datto RMM, AutoTask) highly desirable. Proficiency in scripting/automation (PowerShell essential). Understanding of backup, DR, and security compliance frameworks. Certifications (Desirable) Microsoft 365 Certified: Administrator Expert Microsoft Certified: Azure Administrator Associate ITIL V4 Foundation Soft Skills Strong communication and stakeholder management. Ability to balance multiple client priorities in a dynamic environment. High attention to detail and documentation. Proactive, accountable, and customer focused. Benefits: Paid certifications. Bi-monthly team lunches/get togethers. Clearly defined progression plan into professional services Company discounts across a variety of shops/restaurants
