The National Contact Centre (NCC) Branch is seeking a highly motivated person to join the team in the role of APS6 NCC Learning and Development. The NCC is the primary communication channel for people to contact the NDIS. The NCC responds to telephone, email and webchat enquiries from NDIS participants, prospective participants, providers, organisations and the general public. This role presents a great opportunity to represent the NDIA and work with the community to ensure the successful delivery of NDIA services. The key duties of the position include In the role of APS6 NCC Learning and Development, you will be responsible for assisting in the preparation of branch resources and building the capacity and capability of the NCC. Duties include but are not limited to: Supporting the identification of program issues and risks, and opportunities for continuous improvement Identifying, documenting and escalating local NCC issues and risks to support continuous improvement of NCC processes Monitoring and reporting on progress of projects, learning design and facilitation. Working with NCC third party providers and key stakeholders to achieve outcomes and ensure consistent services across all NCC channels Enough about us, let's talk about you Our ideal candidate will help to build the capacity and capability of the NCC, You will have excellent communication and interpersonal skills and display a high attention to detail and possess the ability to make decisions whilst working independently and proactively. We are on the search for people who can live our values and demonstrate a positive contemporary attitude to people with a disability and value social inclusion and diversity.
