A robust career opportunity managing a unique venue, brimming with potential for growth Competitive salary at $85,000 superannuation Permanent, full-time position within a luxury hotel group Crystalbrook Flynn is a social butterfly - the natural life of the party. Located in the heart of the Cairns CBD and just steps from the esplanade, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation. At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder , we embrace responsible luxury with positivity, creativity, and fun , delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality. The Role: If hospitality is your thing and you are ready for a venue that matches your energy and ambition, step into the spotlight as Venue Manager at Boardwalk Social . Located in the heart of Cairns, Boardwalk Social isn’t your average hangout — it’s a buzzing hub where live music, sport and next-level pub fare come together under one vibrant roof. From family feasts and milestone birthdays to laid-back drinks and Sunday sessions, we’re the place locals love and visitors remember. Reporting to the Food and Beverage Manager, this role is responsible for: Owning the floor — leading service with confidence and making sure every guest leaves with a positive and memorable experience Building a dream team — coaching, training and inspiring our crew so they’re firing on all cylinders Keeping the wheels turning — rostering, recruiting and making sure we’re fully staffed for anything from a Monday lunch to a packed Sunday session Teaming up with the kitchen legends — working with our chefs to ensure ensure the menu is always on point and every dish that hits the pass is pure gastropub gold Raising the bar — maintaining top-notch food quality with zero shortcuts and total compliance Making the good times roll — activating ideas and working with like minded collaborators to create events, activations and promotions that keep the place buzzing About You: We’re looking for a dynamic hospitality leader who’s ready to channel their passion into the next big career move — with the backing of a growing luxury hotel group. You'll bring: Proven leadership in a busy, high-volume hospitality venue A sharp eye for food, beverage, and service excellence — and the standards to match Drive, ambition, and a genuine love for creating unforgettable guest experiences Curiosity and creativity , always looking for fresh ideas to level up our offering Lead-from-the-front energy , inspiring and developing a passionate, motivated team Operational know-how — confidently managing rosters, budgets, and compliance Rock-solid WHS and legislative knowledge , with safety and compliance second nature to you Why Us: At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including: 50% F&B discount across all Crystalbrook restaurants and bars $99 room rates and a generous friends and family discount Enhanced parental Leave and lifestyle benefits A commitment to a green future through enhanced sustainability practices Access to our internal mobility program and team reward schemes Online learning and training platforms and tailored career development pathways A culture of collaboration, elevating experiences and diversity Limitless career opportunities in a fast growing, dynamic environment Regular service recognition and team engagement events Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally. We are proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can offer the appropriate support and ensure you can perform at your best during interviews. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. At Crystalbrook Collection , we do things differently. Driven by our mission to harness the spirit of wonder , we embrace responsible luxury with positivity, creativity, and fun , delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality. Video
