Job Description As a Guest Service Agent at our luxury hotel, you will be the first point of contact for our esteemed guests, delivering a warm welcome and providing exceptional, personalised service throughout their stay. You will uphold the highest standards of hospitality and professionalism, anticipate guest needs and resolve issues with discretion and grace. A polished demeanor, excellent communication skills, and a commitment to creating a refined and comfortable atmosphere are essential for success in this role. What you will be doing: Promote and enroll guests into Accor’s ALL loyalty program. Maintain the presentation and cleanliness of the lobby and front desk area. Assist with room tours for promotional or sales purposes. Handle guest emails and phone calls in a professional, timely, and service-focused manner. Handle guest arrivals and departures with efficiency and professionalism. Respond promptly and courteously to guest inquiries and requests. Coordinate with housekeeping, concierge, and other departments to meet guest needs. Process payments, issue room keys, and manage room allocations. Uphold brand standards and ensure a welcoming, luxury experience at all times.
