Introduction The Company Over 21,00 babies and countless smiles for more than 21 years. Established in 2003, City Fertility (CFC) is one of Australia ’s leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments. CFC is a partner of the CHA IVF global network, which has a 35-year track record as world-renowned pioneers in reproductive medicine. This Partnership provides City Fertility with unique access to CHA and SMG’s globally renowned medical, operational, and research & development expertise. Description The Opportunity We’re looking for a highly organised and proactive Administrator to join our Central Donor Department — the hub that keeps our donor programs running smoothly. This role is ideal for someone who thrives in a purpose-driven environment where your work has a direct impact on people’s lives. Key Responsibilities Oversee the Eeve Donor Bank program (donor egg program) to ensure smooth program operations. Respond to patient emails and general enquiries with professionalism and empathy. Understand the aspects of patient billing related to the donor/recipient process and communicate effectively with patients accordingly. Set up and manage patient charts (digital), pathology requests, andrology records, and progress notes that are involved in the donor recipient journey. Liaise with fertility specialists and internal support staff to ensure effective communication and workflow. Provide administrative support for the IVF Nurses across Eeve Donor Bank enquiries (donor egg recipients). Experience: Minimum 12 months’ experience in office, administration, or reception roles Customer service experience (highly regarded) Previous experience in the IVF or donor-related service industries, and an understanding of IVF and health industry terminology (highly regarded) Intermediate understanding of Microsoft Office (Excel, Word, PowerPoint, Outlook) Intermediate (advantageous) Intermediate understanding of Assisted Reproductive Technology (ART) legislation about donor and surrogacy (advantageous) Application Process: If you’re ready to make a difference in a field where science meets the heart, we would be happy to hear from you. submit your application now by clicking the ‘Apply’ button. Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/ City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business. An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement. Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations. All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy. Skills And Experiences
