Looking to step into a dynamic role where customer service, product coordination, and admin expertise come together? Join the team at AWM Heidelberg as a Projects Administrator and play a vital role in delivering lighting and electrical projects to commercial and trade customers. You’ll be responsible for preparing quotes, tracking orders, and communicating with customers to ensure expectations are met (or exceeded). Whether you're confirming delivery timelines, clarifying product specs, or supporting a rep in the field, you’ll be a go-to person for reliable, efficient project support. Your responsibilities: Supplier and customer liaison – Communicating with customers and suppliers to obtain accurate pricing estimates for electrical products across construction projects of all sizes. Customer service – Providing clear, timely, and helpful communication to deliver an exceptional customer experience. Quotations – Preparing and submitting accurate project quotes within required timeframes . Team collaboration – Working closely with sales and purchasing staff across the branch to support project needs and assisting with general sales duties as required. Relationship management – Maintaining regular contact and building strong, long-term relationships with customers and suppliers. What you’ll need to succeed: Customer service – Enjoys helping people, finding solutions, and delivering a positive experience. Administration/project coordination – Experienced in administration or project coordination within a fast-paced environment (preferred). Communication skills – Confident in liaising with internal and external stakeholders at all levels. Industry knowledge – Experience in the electrical wholesale or lighting industry is highly regarded. Team player – Proactive, communicative, and thrives in dynamic, collaborative environments. Working rights – Must be an Australian or New Zealand citizen or permanent resident (no sponsorship available). Your new company: AWM Heidelberg is a customer focused, market-leading electrical wholesale brand. AWM form part of the MM Electrical Merchandising (MMEM) family, with over 400 stores and 4,000 staff nationwide. As a young and dynamic team, we’re looking for hardworking and likeminded individuals to work with us over the long-term. MMEM reward their staff through a generous profit share scheme (a share in the Company’s profits based on the businesses successes and individual contribution), as well as exciting career progression opportunities. With a strong client focused mindset, MMEM value and endorse a fun and vibrant culture. Apply Now: If you're ready to bring your customer service mindset, admin skills, and attention to detail into a business that values performance and people, we’d love to hear from you. Please note only successful candidates will be contacted for the next stage of the recruitment process. As a pre-requisite for this role, candidates may be required to undertake a pre-employment medical screen and a National Police Clearance. Thank you for your understanding.
