Position Volunteer Engagement Coordinator Team Volunteer Engagement Team Role Classification SCHADS Level 5 Employment Type Permanent, Part Time Location Moorabbin & Sandringham (Bunurong Land) From time to time the incumbent may be requested to work from, or be based at, other Family Life sites. Reports To Volunteer Engagement Lead Effective Date September 202 5 Overview of Program Family Life was founded by volunteers and they continue to play a key role in making a positive difference and supporting our community. Family Life currently has over 300 active volunteers, working predominantly in our social enterprises (Op Shops and Distribution Centre), but also in our services and community outreach. Besides supporting our operations, volunteers play a key role in promoting social connection and a sense of community. Position Objective The Volunteer Engagement Coordinator is responsible for coordination of volunteer activities across the Bayside, Kingston and Port Phillip regions. The role focuses on recruitment, training, engaging and supporting volunteers to meet the needs of our Social Enterprise Op Shops and other areas as required. The coordinator manages the entire volunteer life cycle and ensures the effective implementation and compliance with volunteer management processes, procedures, workflows, and policies. Salesforce serves as a key tool for managing these processes. The purpose of the role is to drive the growth of Family Life’s volunteer program by engaging stakeholders and implementing key projects and initiatives to recruit and retain volunteers. Working closely with the local Social Enterprise team, the Volunteer Engagement Coordinator supports volunteer management activities to ensure a safe, engaging, and dynamic program. Reporting to the Volunteer Engagement Lead and collaborating with the other Volunteer Engagement Coordinator, this position plays a crucial role in achieving local outcomes aligned with the organisation’s broader volunteer strategy. Key Responsibilities The key responsibilities include but are not limited to: Coordinating recruitment and onboarding (advertising, interviewing, screening, training) of volunteers to meet the need of the allocated sites. Regular weekly attendance to each site to engage with volunteers and staff. Communicating regularly with volunteers and conducting check-ins. Following procedures to support volunteer engagement, recognition, retention and evaluation processes. Delivering individual, group and online volunteer inductions and training. Developing and maintaining relationships with key stakeholders, strengthening engagement and communication with all volunteer programs stakeholders. Event coordination of face to face or online volunteer engagement events, including maintaining the Family Life Volunteer Training Calendar and Community Engagement Calendar. Maintaining collaborative and productive relationships with key internal stakeholders, particularly Social Enterprise staff, ensuring strong engagement and communication. Supporting volunteer supervisors with local engagement of volunteers, but also policy and procedure advice when required in the case of incidents and issues. Developing and maintaining productive relationships with local volunteer referral pathways (e.g. local council, schools, employment agencies, retirement villages, local business), promoting volunteer recruitment and engagement. Coordinating quality assurance of all volunteering activities, ensuring all the standards, forms, policies and procedures relating to the volunteer programs are clearly documented and updated as required. Maintaining accurate and up to date volunteer files throughout the volunteer lifecycle, through the effective use of the Volunteer Management system (Salesforce). Maintaining all administrative tasks within volunteer management effectively and efficiently. Regular communication with the team to inform continuous improvement, and participation in broader team-based activities as required. Other duties as reasonably required to meet the team and organisation’s objectives. Key Selection Criteria Tertiary qualifications at diploma or degree level or equivalent experience. Demonstrated experience in providing high quality coordination in volunteer management. Demonstrated skills in facilitating training and public speaking. Demonstrated people management skills and experience working with volunteers. Ability to form and maintain effective relationships with staff, volunteers, management and stakeholders. A process-improvement mindset and attention to detail, including ability to prioritise conflicting needs. Strong IT and analytical skills, including CRM user experience (Salesforce experience would be an advantage). Exceptional organisational and highly developed communication skills (both verbal and written), with a consultative, ‘can do’ approach to addressing issues. Demonstrated capacity to deal with high volume workloads efficiently and prioritise accordingly. Ability to work autonomously as well as within a team. Ability to take initiative and approach tasks in an innovative, facilitative and flexible way. A reliable car, valid Victorian Drivers Licence, and flexibility to travel between Family Life sites in the City of Bayside, City of Kingston, Port Phillip, and occasionally to Frankston and other Family Life sites.
