Job Description In this role, you’ll be at the heart of our customer journey championing exceptional service and ensuring every interaction leaves a positive impression. You’ll wear many hats, from problem-solver to communicator, all while keeping our customers informed, supported, and delighted. Here’s a snapshot of what you’ll be owning day-to-day: Your Key Accountabilities Respond promptly and clearly to customer questions about solar, batteries, installations, and subscriptions Guide customers smoothly through pre- and post-installation steps, including scheduling and updates Support billing, payment plans, financial difficulties, and subscription management Log technical issues accurately for quick resolution by engineering teams Deliver empathetic, engaging customer experiences across voice, email, SMS, and chat channels Resolve inquiries on first contact and confidently manage escalations to successful outcomes Identify and suggest improvements to enhance processes and service delivery Manage customer accounts, billing cycles, invoices, payments, and collections efficiently Keep all customer data and interactions up-to-date in Intellihub systems Help create clear, customer-friendly communication templates and scripts Be a flexible, proactive team player committed to our growing business and brand Maintain NETCC compliance and promote a safe, healthy work environment
