Job Description Guest Service Agent First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! What you will be doing: Warmly greet guests, manage check-ins and check-outs, respond to requests, and process payments, all while delivering exceptional service Take guest accommodation reservations accurately and efficiently, ensuring all details are captured to meet guest needs Take initiative to create personalised guest experiences and anticipate needs before they arise Recognise, acknowledge and recruit loyalty program members, making them feel valued and appreciated Confidently promote hotel facilities, identifying opportunities to enhance a guest’s stay through upselling. Prepare resources and coordinate for group arrivals and VIP member arrivals to ensure a seamless welcome. Manage guest communications, including handling internal and external phone calls professionally and efficiently.
