CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency . The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5 , 5 0 0 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil Mexico , and Spain. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible and safe for consumers who wish to purchase their digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. CoinFlip was founded in 2015 by Daniel Polotsky , Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech . We are seeking a proactive and detail-oriented Operations Manager to oversee the end-to-end performance of our national ATM fleet. This role is pivotal in ensuring the seamless operation, maintenance, and commercial success of our crypto ATM network. The ideal candidate will combine technical acumen with strategic thinking to drive operational excellence and revenue growth. Key Responsibilities: Operational Management Oversee the day-to-day functionality of the ATM fleet, ensuring optimal uptime and performance. Coordinate maintenance, troubleshooting, and upgrades in collaboration with technical support teams and vendors. Monitor system health, transaction flows, and hardware/software integrations to preemptively address issues. Commercial Oversight Analyse transaction data and usage trends to identify opportunities for revenue optimization. Collaborate with finance and marketing teams to develop pricing strategies and promotional campaigns. Evaluate site performance and recommend relocations or expansions based on commercial viability. Team Leadership Manage and mentor two direct reports, fostering a culture of accountability and continuous improvement. Delegate tasks effectively while providing guidance on technical and operational challenges. Stakeholder Engagement Liaise with external partners, site hosts, and service providers to ensure smooth operations and strong relationships. Provide regular reporting and insights to senior leadership on fleet performance and strategic initiatives. Other duties as assigned. Qualifications & Experience: Proven experience in operations management, preferably in fintech, ATM networks, or hardware-based services. Strong analytical skills with the ability to interpret data and make informed decisions. Technical proficiency in hardware/software systems and troubleshooting. Excellent communication and stakeholder management skills. Leadership experience with direct reports or cross-functional teams. Base Salary Range: 120,000-140,000 AUD For all United States based opportunities, our comprehensive benefits package includes, for all full-time employees, competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized), a generous retirement savings plan with company match up to 4%, performance based bonuses and paid time off. Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.
