The Administrative Review Tribunal (ART) is currently seeking applications for multiple Senior Tribunal Officers to join our team across multiple work areas. This is an excellent opportunity for candidates who thrive on being subject matter experts and can effectively share their knowledge to build team capability and achieve results. These positions are hybrid, subject to operational requirements, and can be located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth or Sydney. Please note these positions are often part of geographically dispersed teams. We have multiple ongoing and non-ongoing positions available. The non-ongoing positions will be offered initially for a period of 12 months with the possibility of extension. About the opportunity Senior Tribunal Officers are subject-matter experts in ART jurisdictions, procedures and case management. They play a critical role in providing leadership, guidance, training, coaching and support to more inexperienced staff and undertake quality assurance, workload allocation and team administration functions. We are seeking to fill Senior Tribunal Officer vacancies across multiple work areas, as outlined below. 1. Case Management - Applications & Early Case Assessment (AECA) and Pathway Support These sections are responsible for management of cases from lodgement and through the case management phase. The AECA section has responsibility for registering new applications and conducting preliminary jurisdiction assessments, as well as triaging and profiling to assist in determining appropriate case pathways. The Pathway Support section provides administrative support for case management activities, including preparing files for case events before registrars, managing summons and finalising cases resolved during the case management phase. 2. User Services The User Services section is responsible for delivering first level contact services to the Tribunal's users. This includes managing incoming email and mail correspondence and telephone calls, responding to in-person enquiries at the Tribunal's registries and providing event day support for hearings. 3. Member Services The Member Services section is responsible for providing support to the Tribunal's members. This includes providing administrative support to members with matters constituted or allocated to them, liaising with parties, file management including preparing member files and notifying decisions and finalising matters. The section may also provide support for case events in limited circumstances. About the Tribunal: The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff. You can learn more about the Tribunal on our website. What we offer: We believe the little extras can make a big difference in supporting your success and some of our great incentives include: flexible working options, including flexi-time and remote working to support you with your commitments outside of work. competitive salary including generous superannuation employer contribution of 15.4%. salary packaging options supportive career development opportunities access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350 gyms, free annual influenza vaccinations and free eye tests generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance Employee Assistance Program for you and your family positive and inclusive culture. Read our Enterprise Agreement for more information about our terms and conditions of employment. The key duties of the position include Complex case management and hearing support: Manage a caseload, which can include significant and/or complex matters, and/or provide leadership and subject matter expertise to ensure high level administrative and hearing support. Management support : Work collaboratively with the Team Leader to ensure the team delivers high quality services to users of the Tribunal's services, and internal stakeholders. Provide guidance, coaching, subject matter expertise and training as needed. Assist in allocating work and monitoring workloads within the team and undertake administrative tasks to support effective registry operations. Model adherence to the APS Code of Conduct and other workplace policies to support a positive, high-performance culture within the team. Stakeholder management and services : Develop and maintain strong, productive relationships with key stakeholders, providing expert advice, administrative assistance and support to members, conference registrars and staff. This includes providing advice to both internal and external stakeholders in relation to more complex procedural matters. Maintain an advanced working knowledge of the practices and procedures of the jurisdictions and contribute to continuous improvement of registry processes. About you: We are seeking candidates who are highly motivated with a strong user-focus. You will be experienced at delivering high-quality service to both internal and external stakeholders. To be successful you will have: Advanced working knowledge, or the ability to rapidly acquire knowledge of applicable legislation, policies and procedures, and have the ability to exercise sound judgement in applying this knowledge. Demonstrated ability to provide training, guidance, and quality assurance practices to support staff development in the delivery of high-quality services to internal and external stakeholders. Well-developed ability to plan, organise and monitor individual and teamwork priorities, meet deadlines, and to keep and maintain accurate records. Well-developed written and verbal communication skills, including the ability to deal effectively with a diverse client base and complex client situations. Demonstrated ability to work both independently and collaboratively with other leaders to support effective leadership of a team to achieve results, embrace change, and work in alignment with Australian Public Service and ART Values and standards.
