Job Description The eLearning Engagement and Support Officer (EESO) is a campus based specialist in digital learning and educational technology, providing hands on support to both academic staff and students. The role focuses on enhancing the digital learning experience by offering real time assistance with the Learning Management System use (LMS), in classroom technologies, and online learning tools. This role works across campuses, supporting a consistent experience nationally. Working in close partnership with Campus Operations Managers and the Campus Operations Coordinator, the EESO helps resolve technology related issues such as AV equipment, projection, audio, and LMS use. The role also supports academic staff through training workshops and contributes to continuous improvement by collecting feedback on digital learning challenges and escalating broader issues to the eLearning team. Key responsibilities include: Provide real-time support for teaching staff using the LMS and in-classroom technologies. Offer guidance and troubleshooting assistance to students engaging with online learning tools. Partner with the Campus Operations Managers and the Campus Operations Coordinator to ensure timely resolution of hardware and software issues, including AV, projection, audio, device compatibility, and LMS access. Facilitate academic staff development workshops in collaboration with the eLearning team. Collect campus-level feedback on digital learning barriers and escalate systemic issues for resolution. Adhere to all workplace health and safety policies relevant to the eLearning and Campus Operations environments. Identify and report any risks or incidents related to digital or physical learning technologies. Participate in safety-related reviews when working with classroom or AV equipment.
