1 day ago Be among the first 25 applicants TFM Digital is one of Australia’s fastest-growing independent media and marketing agencies, ranked 87 in the AFR Fast 100 for 2024. We deliver results across the full spectrum of paid, earned, and owned media — from performance digital to OOH, TV, and partnerships — for leading brands nationally. Key Responsibilities Manage a portfolio of high-value, high-priority clients, delivering strategic direction, campaign excellence, and measurable results. Act as the senior escalation point for key accounts, ensuring client confidence and swift resolution of issues. Identify and convert upsell and expansion opportunities within your portfolio. Partner closely with the Commercial Enablement Manager to ensure smooth onboarding, SOP adoption, and operational efficiency. Lead and manage the client services team across Brisbane, Melbourne, and Sydney. Set and track measurable KPIs for client satisfaction, delivery accuracy, retention, and revenue growth. Conduct weekly leadership meetings, 1:1s with direct reports, and fortnightly performance reviews. Build a high-performance culture based on accountability, innovation, and collaboration. Monitor and optimise campaign delivery standards across the agency. Collaborate with the Commercial Enablement Manager to implement process improvements, AI tools, and training initiatives. Manage resourcing and capacity planning for the client services team. Contribute to senior-level pitches, RFP responses, and agency growth strategies. . About You You are a senior client services leader with a proven ability to deliver results for complex, high-value clients while inspiring and leading distributed teams. You thrive in fast-paced environments, can balance short-term delivery with long-term strategy, and are confident stepping into a role that demands both hands-on client excellence and big-picture leadership . You will bring: 6 years’ experience in client services, account management, or agency leadership. Strong leadership experience across multiple markets. Exceptional communication and stakeholder management skills. Commercial acumen and the ability to identify and execute growth opportunities. Knowledge of both digital and traditional media channels. Why Join TFM Digital? Be part of one of Australia’s fastest-growing agencies. Shape the future of our national client services function. Lead a talented team while delivering on key client accounts. Work directly with the CEO and senior leadership on strategic initiatives. Career-defining leadership opportunity. Seniority level Seniority level Executive Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Advertising Services Referrals increase your chances of interviewing at tfm.digital by 2x Sign in to set job alerts for “Head of Client Services” roles. St Lucia, Queensland, Australia 5 days ago Brisbane, Queensland, Australia 1 week ago Brisbane, Queensland, Australia 2 weeks ago Brisbane, Queensland, Australia 2 weeks ago Brisbane, Queensland, Australia 2 weeks ago Brisbane City, Queensland, Australia 2 weeks ago Brisbane, Queensland, Australia A$90,000.00-A$110,000.00 1 week ago Brisbane, Queensland, Australia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr
