Job Description Front Office Operations Apply a comprehensive understanding of front office functions including reception, cashiering, communications, reservations, porter services, and guest service procedures to ensure smooth daily operations. Team Supervision & Support Supervise and support front office team members, assist with accounting matters, support porter services, and contribute to the preparation of efficient and cost-effective rosters approved by the department head. Guest Engagement & VIP Services Greet and escort VIPs, attending to their specific needs, and ensure guest satisfaction through courteous and personalised service. Hotel Knowledge & Communication Develop in-depth knowledge of hotel facilities, departmental functions, key team members, and current events; ensure clear and effective communication of all standard operating procedures (SOPs), updates, rates, and general information to the team. Policy Compliance & Security Maintain strict compliance with all procedures related to cash, credit, cheques, key control, guest confidentiality, and banking operations while on duty. Operational Excellence & Other Duties Conduct regular inspections of public areas, address credit issues, and carry out additional tasks as directed by Front Office Management to support the overall performance and presentation of the hotel.
