About Us At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities. About the Role Relationships Australia Queensland is seeking a dedicated professional to drive strategy and efficiency across our operations in South Queensland. As the Head of Operations – South, you will provide visionary leadership and operational oversight for our southern Queensland venues, working in close partnership with the Head of Operations – North and reporting directly to the General Manager for Client Services. In this pivotal senior leadership role, you will empower and support Regional and Senior Managers to deliver seamless, high-quality front-line services aligned to our purpose and strategic objectives. You will play a key role in driving operational excellence, embedding cross-functional collaboration, and inspiring your teams. You will also ensure all southern venues are fully resourced, compliant, and positioned for continuous improvement in outcomes, with a steadfast commitment to supporting our clients and driving positive, lasting change in the community. Additionally, you will: Collaborate closely with the Head of Operations – North and the General Manager for Client Services to align regional strategies and operational goals. Lead and support Regional and Senior Managers to optimise service delivery and ensure consistent compliance with policies and funding requirements Monitor, analyse, and respond to operational performance data to identify opportunities for improvement and implement effective solutions. Oversee budgeting, resource allocation, and financial management to maintain operational efficiency across all southern Queensland venues. Drive continuous improvement initiatives, quality assurance, and risk management practices to uphold organisational standards and client safety. Foster strong relationships with key stakeholders, including funding bodies, government agencies, and community partners. Champion a positive workplace culture that values collaboration, accountability, diversity, and inclusion. About You You are a results-oriented leader with extensive experience in senior operational management, ideally within the community services or not-for-profit sector. You bring a strategic mindset coupled with strong business acumen, enabling you to drive operational excellence and continuous improvement across geographically dispersed sites. Your leadership style is collaborative and empowering, with a demonstrated ability to engage and inspire diverse teams to achieve shared goals. You possess excellent communication skills, financial management expertise, and a thorough understanding of compliance, risk management, and funding requirements. Above all, you are deeply committed to making a positive impact by supporting those we serve and fostering lasting, meaningful change in the community. Additionally, you have: Relevant undergraduate qualification in Business, Social/Behavioural Sciences and/or Law. Proven experience leading and managing diverse teams across multiple locations. Strong analytical skills with the ability to interpret financial and operational data to drive informed decisions. In-depth knowledge of compliance, risk management, and funding requirements within the community services or not-for-profit sector. Exceptional communication and interpersonal skills to build effective relationships with internal and external stakeholders. Demonstrated ability to manage change and lead continuous improvement initiatives. A collaborative approach, fostering inclusion, accountability, and a positive workplace culture. Willingness and ability to travel regularly across South Queensland. We Can Offer You At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team: Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home. Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income. Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave. Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters. Study Leave -Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth. Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program. Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health. How to Apply To apply, send us your resume and a brief cover letter, outlining why you're the ideal person for this role! Applications can be submitted by clicking the Apply Now. Applications close Sunday 31August 2025 15 August 2025 Brisbane Queensland, Australia Full Time Community Services & Development Management J-18808-Ljbffr
