I'm working with a large Federal Government department to find a Contact Centre Solution Architect. This position can be based in Canberra, Brisbane, Melbourne, Sydney or Adelaide. This is an initial 12 month contract with 2 x 12 month extension options , requiring Australian citizenship with the ability to obtain a baseline clearance. The ideal canddiate will have: Experience in large-scale contact centre transitions from on-premises to Contact Centre as a Service (CCaaS) or Platform as a Service (PaaS). Expertise in Genesys Engage, Verint, Nuance Voice Biometrics – our key technologies in the existing or target landscape Demonstrated experience in either a government agency and/or large organisations that have delivered large scale ICT project outcomes and specific experience in a contact centre transformation project. Understanding of ISM, iRAP, and compliance in contact centres SME input for solution shortlisting and evaluation Knowledge of Gen AI capabilities as well as recent experience with a contact centre transformational project. Expertise with Integration (Identity, Access, Security, Logging, Monitoring) and Infrastructure integration (WAN, PSTN, SIP, gateways, cloud models) To have your application considered, you will: Be an Australian citizen Havethe ability to obtain a baseline clearance (or currently hold a clearance) If this position sounds of interest to you, please APPLY NOW! For more information, please contact Aimee Goff on 02 6113 7520 or via email on aimee.goff @igniteco .com Ignite is Australia's preferred partner in recruitment and technology solutions across private and public sectors. J-18808-Ljbffr
