Field Service Engineer - Mechatronics $100 - 120K Super Melbourne The Company Our client is a specialist creative engineering business delivering large-scale, custom-built projects for a variety of industries. With a reputation for technical excellence, they work closely with their customers, both locally & internationally, to bring complex, one-of-a-kind designs from concept to reality. Responsibilities Team & Operational Leadership – Lead the support services team, manage daily operations, and ensure projects align with business objectives. Process & Systems Management – Design, implement, and optimise workflows, standard operating procedures, and resource planning systems. Performance Tracking & Reporting – Establish KPIs, create dashboards, analyse data, and provide regular reports to drive continuous improvement. Commercial & Contract Support – Assist with proposals, pricing models, budget management, and contract performance monitoring. Client Relationship Management – Build strong client relationships, oversee onboarding, service delivery, and SLA compliance. Continuous Improvement & Scalability – Identify opportunities to enhance efficiency, remove bottlenecks, and develop scalable solutions for business growth. Your Background/Experience Tertiary qualifications across Mechanical/Mechatronics Engineering. Minimum 5 years’ industry experience in DFM, engineering & customer-facing roles. Experienced with ERP/service management platforms and resource planning tools. Proficient in project delivery, budgeting, costing, and forecasting. Skilled in preparing technical documentation and applying quality assurance standards. What’s On Offer? This organisation is in a growth phase and is prioritising individuals seeking long-term career progression. The successful candidate will be intrinsically motivated to deliver quality outcomes across a design focused environment. If this opportunity sounds like it may be of interest, please submit your Resume and we will aim to get back to you as soon as possible. This position is being recruited by Paddy Hegarty.
