Position Overview Reporting to the Director or Manager Court Services, the Registry Services Team Leader has responsibility for delivery of high-quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants, and community groups which support court users. Registry services include: providing the initial point of contact that clients have with the courts. providing information on appropriate avenues for addressing client needs, assisting to solve their problems, and recommending appropriate options, resources or services both internal and external to the Court. processing, filing and sorting documents, including quality assurance and archiving functions. The key duties of the position include Key Responsibilities and Duties The position of Registry Services Team Leader requires a self-starter, who thinks both strategically to solve problems facing the courts as well as seeks ongoing performance improvement. The responsibilities of the position include: leading a team of client services staff to ensure high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants and community groups providing statistical reports to the court services management team in relation to trends and issues associated with local service provision managing change in a challenging and fast moving environment developing and maintaining positive, productive and collaborative relationships with the judiciary, the legal profession and community groups, and ensuring the policies and standards of the courts are promoted and maintained.
