About the Role: A fast-growing financial institution in Papua New Guinea is seeking a dynamic and experienced Retail Banking Branch Manager to oversee one of its regional branches. This high impact role offers the chance to drive operational excellence, elevate customer service standards, and lead a strong, performance-driven team in a fast-paced and evolving market. With opportunities available in both urban centres and regional locations, you’ll play a key role in building capability, coaching staff, and shaping the future of customer experience. Ideal for leaders with a strong background in retail banking and experience in regional or emerging markets, this is a unique opportunity to contribute to meaningful growth and community impact while advancing your leadership career. Key Responsibilities Lead and manage day-to-day branch operations to ensure smooth, efficient, and compliant service delivery. Drive exceptional customer service and foster lasting client relationships. Lead deposit growth and lending to meet branch performance targets. Promote and cross-sell a full suite of financial products to meet diverse customer needs. Lead, motivate, and coach branch teams to build a positive, high-performing culture. Ensure adherence to all regulatory and compliance requirements. Effectively manage branch risks, with a focus on credit quality and operational controls Develop local marketing and business development initiatives to expand the customer base. Key Requirements Proven experience in branch operations in leading bank operations and driving performance in senior leadership roles within the financial services industry. Extensive knowledge of banking products, including deposits and lending. Proven ability to deliver exceptional customer service and build strong client relationships. Solid understanding of credit assessment and lending procedures. Exceptional leadership and coaching skills, combined with strong communication, problem-solving, and organizational strengths. Experience in emerging markets is a plus Step into a unique career opportunity in one of the Pacific’s most dynamic markets, offering work-life balance, vibrant culture, and a rewarding lifestyle package. Join a growing, innovative financial institution committed to inclusion, impact, and high performance. Apply Now Ready to lead and make a real impact? Submit your CV and a brief cover letter highlighting your experience and why you’re the right fit for this exciting opportunity. Apply now and help shape the future of banking in PNG.
