Introduction Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services. Description About the role Windermere’s Redress Support Service provides a trauma informed response to victim survivors of institutional child sexual abuse. Our state-wide access point is a pathway to information, advice, an assessment of needs, and referral for ongoing Redress support and other services as required. Victim survivors may be referred for ongoing Redress support to the funded Redress Support Services across Victoria, or internally to Windermere Redress Support Workers according to capacity. This position provides an enhanced intake response to consumers that have experienced institutional child sexual abuse. This includes making intake contact with assigned individual according to triage priorities (high priority within 48 hours). Providing psychological first aid and meet immediate needs, sometimes of first disclosure. Provide information and advice and complete a detailed initial needs assessment, that will inform the referral to external services for case support. This position is perfectly suited for Intake and Social Workers with a minimum of 3 years’ experience in sexual assault or a trauma related program, preferably with adult victims of childhood abuse. We are seeking individuals truly passionate about supporting and responding to the complex and long-lasting effects of trauma on individuals from diverse backgrounds. Experts at recognizing and responding to the emotional needs of individuals, and ensuring they have access to appropriate support. The Part-Time contract position is 3 days per week – Monday, Wednesday and Friday (22.8 hours) until 30 June 2026. We would consider a spread of hours over 5 days per week for the right candidate. Skills And Experiences Why work at Windermere? We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing. Staff Benefits - this is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary. Flexible Ways of Working – office, home and outreach as required Above Award Personal Leave and 17.5% annual leave loading Gifted days off (between Christmas and New Year) Employee Referral Program - $500 per referral Salary packaging (up to $15,900 per year additional $2,650 meals and entertainment) Structured performance and 1-on-1 development check-ins Secondment and career growth opportunities Staff discount program for everyday items Opportunities for professional development Quality ICT equipment As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - ( https://calculator.accesspay.com.au/salary-packaging-calculator ) Example: Fortnightly take-home salary without salary packaging is $2,006.09 however, if you maximise salary packaging this will be $2,197.59 (this is the equivalent pro-rata comparative salary in the job market to $70,501 pa) Windermere cares about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. n our staff survey from November 2024, 87% of respondents said they were " proud to work at Windermere " and 86.3% feel " we are committed to diversity, equity and inclusion ". Read more here https://tinyurl.com/pulsesurveynov2024 Key Selection Criteria: • Tertiary qualifications in Social Work, Counselling, Psychology Social Welfare or relevant equivalent • Minimum 3 years of post-graduate experience in counselling or mental health, working with adult survivors of complex childhood trauma or violence. • Demonstrated customer service experience and capacity to respond to diverse enquires from distressed consumers • Demonstrated knowledge of providing a complex trauma informed response • Intake and risk assessment experience • Emotionally mature, dependable and trustworthy; maintaining professional boundaries and confidentiality. • Ability to build strong professional psychologically safe relationships • Excellent verbal and written communication skills • Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible. • Current Victorian Drivers’ Licence • Willingness to undertake relevant pre-employment screening and checks - including, Police Check, Pre-Employment Medical and Working with Children's check • Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter. If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone 613 8794 1311 or email opportunities@windermere.org.au Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and work spaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
