Join one of the most innovative & awarded SaaS companies globally Flexible Hybrid WFH & WFO - 2 days in Sydney CBD office Initial 12-month contract with strong potential for perm conversion We’re on the hunt for a passionate Integration Support Specialist to join a talented global team supporting one of the world’s leading enterprise platforms. You’ll be the go-to expert for resolving complex inbound and outbound integration issues, collaborating with internal teams, and ensuring customers get the most out of the platform. If you love solving problems, working with a diverse tech stack, and making a real difference for customers, this role’s for you! What Your Days Will Look Like: Own and resolve escalations for complex integrations and platform issues Act as a customer advocate, providing expert technical guidance Troubleshoot across authentication, APIs, email systems, and network infrastructure Create clear documentation and contribute to the internal knowledge base Collaborate across global teams to deliver high-quality support and improvements What You’ll Bring to the Table: 2 years’ experience in Technical/Application/Software Support Strong JavaScript troubleshooting skills (read, debug, and write code) Knowledge in two or more of: LDAP/Active Directory, SSO, OAuth/OIDC, email infrastructure (O365, Exchange), REST/SOAP APIs, JDBC/ODBC, ETL, networking Strong problem-solving and customer service skills Clear, confident communication skills for technical and non-technical audiences Nice to Haves (Not Essential): SaaS/PaaS support experience Familiarity with monitoring/logging tools (Splunk, ELK) Experience with relational databases, Linux/Unix or Microsoft Server Why You’ll Love It Here: Exposure to cutting-edge enterprise technologies Supportive team culture with global collaboration Career growth opportunities in a leading tech company Sydney | Hybrid (2 days in CBD office) | Inital 12-month contract with potential to go perm Don't miss out - apply today!
