First Focus is Australia's best mid-market Managed Service Provider, bar none (we were just voted Australia's best for the 8th year running on Cloud Tango). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Security Technician professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? First Focus understands the importance of flexibility for a satisfying work-life balance , which is why we offer hybrid working arrangements. ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month* and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course) We know that great Security Technician professionals value different things to field support (for example) - daily variety, great customer relationships, exposure to cool AI tools and automations as well as new challenges We find and retain the best. Best Service Desk, Security Technician, best Managers, best Project Engineers, best team! Duties In this role, you will be involved in: Performing proactive patching on various applications to support clients' vulnerability management plans Collecting and collating data to support regular cybersecurity-related reporting activities Conducting health checks on existing client solution implementations, including Security Awareness Training Platforms, EDR (Endpoint Detection and Response), Firewalls, and Application Control Provision of technical support and troubleshooting for security-related issues to customers based in Australia Staying up to date with the latest security trends, technologies, and best practices Maintenance of documentation concerning security procedures, processes, and incidents Assisting in conducting post-incident reviews and implementing corrective actions Documentation and logging of all actions into ticketing system Potentially responsibilities may also include some incident response Requirements Requirements To succeed in this role, we don't expect you to have skills in all of these areas but a working knowledge will give you an advantage: Proven experience in a cybersecurity or a related role, with a focus on vulnerability management, patching, and incident response Knowledge and understanding of common security frameworks, such as NIST Cybersecurity Framework, ISO 27001, or CIS Controls Familiarity with security tools and technologies, including EDR, Firewalls, and Application Control solutions A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles Experience working with an IT outsourcer or managed service provider (MSP) An understanding of ticketing systems and customer service principles Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired) Excellent spoken and written communication skills in English (Mandatory) Qualifications Possession of these certifications will give you an advantage for this role, so if you have any of these, please make sure to let us know: CompTIA Security Certified Ethical Ha-cker (CEH), or equivalent Vendor certifications from Fortinet, Sophos, Avanade etc Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Package including up to $80k, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
