We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as Senior Employee Relations Consultant at Civica For People Operations this means building a strong foundation of people processes and policies to ensure that we are building, maintaining and growing our return on people investment. Our people operations includes creating one source of truth for all people data; delivery of core routine processes such as new starters/leavers/pay review/ performance management; managing employee relations cases; benefits administration; managing change processes such as restructures; keeping people systems up to date; from time to time designing new policies such as building on our suite of family friendly policies; managing employee and manager queries. In each region there is a People Operations leader who overseas delivery within the region through managing 2 teams: Employee relations, and Operations. Key Responsibilities Management of ER cases through to conclusion – particularly high risk or complex cases. Upskill and coach managers to effectively manage employee cases. Lead and plan change programmes to ensure delivery of business outcomes, while ensuring compliance with local consultation requirements. Day to day management of union relationship Manage and lead investigations where necessary Monitor legislation changes and market trends within jurisdiction and develop or update policies to ensure compliance and competitive advantage is maintained. Coach and support wider members of the People team on ER and policy matters Requirements What you will need to be successful in this role Experience of managing a variety of ER cases including managing external claims. Experience of managing positive relations with Unions, and ensuring compliance with Award requirements Experience of delivering change programs such as restructuring or M&A integration Significant knowledge or formal qualifications in employment law in AU, NZ and SNG, and experience of development of policies Strong stakeholder management, influencing and effective communication We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit. Benefits Why you'll love working with us. We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: We're all different - and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
