Introduction Permanent, full-time role for an experienced Coordinator with opportunity for leadership and collaboration Flexible hybrid working from our St Kilda Road offices Join an internationally recognised, purpose-driven medical college Be part of something bigger At the Australian and New Zealand College of Anaesthetists (ANZCA) incorporating the Faculty of Pain Medicine (FPM), we are proud to be a world leading specialist medical college, dedicated to training, examining, and supporting over 7000 doctors in Australia and New Zealand. About the opportunity: The Professional Development Coordinator facilitates and coordinates key day-to-day operations of the ANZCA, FPM Continuing Professional Development (CPD) Program and professional development offering. The CPD program promotes and implements proven and accepted educational standards, strategies, and tools. These are used to assist fellows and CPD participants to plan and participate in CPD activities that meet their learning and practice needs, leading to better patient care. This is a permanent, full-time role reporting to the Professional Development Manager. The Professional Development team sits within ANZCA’s Education and Research department. Together, the team leads the strategic design and continuous improvement of training and professional development programs, including curricula and assessment frameworks, digital learning, policy and governance systems, and reporting and evaluation. The role of the Professional Development Coordinator (with oversight from the Professional Development Manager) is primarily responsible for: • Developing and coordinating the ANZCA FPM CPD and professional development offering communications strategy and workplan including content creation and direct communication with CPD participants • Contribution and coordination of the maintenance of the CPD program and professional development offering including updates to systems, process and policy • Coordinating CPD program and professional development offering processes • Oversee, monitor and allocate the supporting verification and end-of-cycle processes by ensuring queries are addressed accurately and in a timely manner to the quality expected across the team • Act as the subject matter expert to all roles, provision of training, support and quality assurance • Addressing queries and actively contacting members who are at risk of not meeting their annual CPD requirements. This position may involve work outside normal business hours, e.g., occasional evening teleconferences/web conferences and work required to meet critical deadlines. This may also involve very occasional weekend work. Keys to your success: You are an experienced Coordinator with a solution focused mindset and a passion for customer service. You have solid experience partnering with a range of stakeholders and possess outstanding communication and influencing skills. You will ideally bring: Essential: • Sound experience gained in a professional environment in a coordinator role providing quality service to members / customer groups. • Exposure to varied process management. • Excellent interpersonal skills, the ability to confidently liaise with a diverse range of people including professionals. • Strong customer service experience. • Excellent verbal communication skills; the ability to convey information in a clear and concise manner. • Sound analytical skills; the ability to problem solve member enquiries and source and analyse data. • Strong written communication skills; the ability to prepare reports, communications and procedure manuals. • Well-developed planning and organisation skills, including the ability to effectively handle conflicting priorities, establish timeframes and meet deadlines. • Computer skills a) Advanced level: MS Word, Outlook, Internet; Excel b) Aptitude to learn the in-house member database and online CPD portfolio Desired: • Experience gained in an education, medical sector, membership-based or committee environment would be an advantage. • Experience working on online databases would be advantageous. What we can offer you: We offer employment benefits and a working environment that contribute to our people's health, safety and wellbeing, personal and professional development and support an inclusive, equitable, and respectful college culture. • Join a purpose driven organisation with a team of individuals highly passionate about improving educational opportunities for health professionals. • A competitive remuneration package including full FBT exempt salary packaging. • Opportunity to mentor a junior team member. • Join the function during an exciting growth phase with the opportunity to innovate and make a meaningful contribution. • Opportunity to grow in the position with genuine career pathways. • Excellent staff benefits – additional leave over the Christmas period, additional personal leave, health and wellbeing offerings, market leading parental leave, staff recognition program, member advantage program with access to discounted lifestyle benefits and leisure activities. • Flexible, hybrid working options. • Free confidential counselling service to support our staff and their close family through life’s challenges via our Employee Assistance Program. ANZCA is an equal opportunity employer and our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people passionate about delivering their best. We embrace and value the diverse society we live within and consider all qualified applicants without regard to race, colour, national origin, religion, disability, gender, gender identity or expression, sexual orientation, or age. We strongly encourage Aboriginal, Torres Strait Islander and Māori applicants to apply for any of our current opportunities. Next steps Apply now and take the next step towards a rewarding and long-term career within a progressive environment. Our application process will require you to submit your current resume and a cover letter. We will progress suitable candidates through the hiring process as soon as we can. If selected, we will contact you to discuss your application on the phone, you will be invited to meet with us at the college and from there complete a few background checks. We will help you through this process. If we identify potential candidates prior to the advertised closing date, we may close the advertisement sooner than the closing date. Therefore, we encourage you to apply promptly if you are interested. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace, so please let us know what you need. For more information about ANZCA or for a copy of the position description, please email Nuzee at recruitment@anzca.edu.au. Recruitment Agencies, we appreciate your willingness to help. However, please allow us the time to focus on reviewing and responding to candidates. At this time, we are not accepting candidates from recruiters.
