As a People Advisory Specialist in the People Advisory team, you will play a pivotal role leading the standard of HR service provided to all employees of the department. Provide mentorship to others in the team around problem solving, exceptional client service standards and cross functional team collaboration. About the Department The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. The department supports a culture of leadership, learning and renewal in all workplaces with opportunities for career development and advancement. About the Division The People Strategy and Operations (VPS) Division is responsible for managing HR operations and providing strategic support for both corporate staff and accommodation services. It oversees corporate environments, sustainability initiatives, payroll, recruitment, policy development, workplace relations, and workforce management. Operating under a values-based framework, the division prioritizes meeting client needs and improving policies and processes, to deliver on our corporate responsibilities. About the Role Bring your People Advisory expertise to this newly established function and be pivotal in making the new People Services operating model a success! As a People Advisory Specialist in the People Advisory team, you will play a pivotal role leading the standard of HR service provided to all employees of the department. Provide mentorship to others in the team around problem solving, exceptional client service standards and cross functional team collaboration. To be successful in this role you will: Serve as a primary point of contact for People Services enquiries. Provide expert HR advice on People Services matters to a diverse VPS corporate workforce. Effectively prioritise and manage all People Services enquiries within established SLAs, with accurate and timely service. Work collaboratively with your team and others within People Services for managing complex case escalations. Establish comprehensive knowledge of departmental processes and policies for HR services. Escalate complex cases to subject matter experts in other areas of the People Strategy & Operations Division as necessary. Identify emerging people trends to drive informed decisions and proactively identify ongoing process and system improvement initiatives for level 0 service support. Desirable Qualifications and Experience A Tertiary qualification in HR or similar. Demonstrated experience working in a dynamic, high performing payroll, HR advisory or recruitment function. Strong knowledge and understanding of HR policies, procedures, and practices. Proven ability to effectively engage and build positive relationships with internal and external stakeholders at all levels. Ability to interpret and convey specialist HR concepts and policies to diverse stakeholders. Effective problem-solving capability to resolve or escalate operational service queries. Further Information For more details regarding this position please see attached position description. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page. Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on Wednesday 23 July 2025.
