Monash IVF Group are leading the future of reproductive care At Monash IVF Group we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family. The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on. A role with unique responsibilities Patient Services Coordinators have a very important role at Monash IVF. You will be the first person patients meet when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience. Under guidance from your Team Leader, your responsibilities include: Triage incoming calls and emails Managing patient bookings and monitoring clinic appointments Accurate data entry into the patient management system Providing general administrative support to the team Delivering exceptional caring service to all patients Assist with Medical billing and receipting Providing practice management support to our Doctors as required Are you the ideal candidate for us? Understanding there are ups and down in reproductive health, the Patient Services Coordinator will be sensitive to the needs of patients and focus on patient outcomes. Ideally you will bring the following: Knowledge of medical terminology Previous experience in a busy medical practice preferably with IVF experience Previous experience with Medicare, medical billing and receipting Excellent telephone manner Exceptional computer and IT skills, Microsoft Office Suite essential Genie experience advantageous Strong attention to detail Ability to work cohesively within a multi-disciplinary team Superior time management skills with proven ability to multitask A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. Why work for us? At Monash IVF Group, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities in West Leederville, provide an inspiring environment where cutting-edge technology meets compassionate care. Located directly opposite St John of God Subiaco Hospital, and easily accessible by bus and train routes, our clinic is perfectly positioned for a convenient commute. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Monash IVF Group values each and every one of our employees Leading the evolution of care means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following: A Learning & Development Framework that supports your professional development Participation in an annual Mentor Program Ability to join our team of Peer Support Champions Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial. Discounts on MIVFG fertility and ultrasound services Paid IVF Leave Paid Parental and Partners Leave Access to Fitness Passport Gym Membership Celebrate successes through our Internal Recognition Program. Benefit from our Employee Referral Program when you bring great talent onboard. I f you’re ready to join the brave leaders of reproductive care, please follow the link below. All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
