At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture. Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover . You’ll contribute to: Making decisions on critical, high risk and sensitive claims including applying legislation, conducting investigations and analysing evidence in line with policy and legislation. Reviewing and approving Reasons for Decision (for delays, acceptances, rejections and upgrades), identifying trends Supporting leaders to resolve customer escalations, assess and uplift the capability of new team members through coaching and feedback Operating autonomously and mentoring Claim Representatives to meet performance targets and resolve escalations A bit about you: Tertiary qualifications in legal, allied health, insurance, or a related field (highly regarded); industry-specific certification in Personal Injury Management is desirable. Demonstrated experience in managing personal injury claims: establishing liability, applying legislation, evaluating complex evidence, and delivering timely, high‑quality decisions. Advanced critical thinking, problem-solving, and ability to interpret legislation, evidence, and customer information to recommend and implement effective outcomes efficiently Strong verbal and written communication skills; ability to address difficult liability issues professionally, build and maintain relationships across stakeholders and influence best practices. Proven ability to plan and prioritise workload, manage time effectively and operate independently in ambiguous environment. A bit about us: Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld. How do I apply? Please submit your resume and covering letter to Angela Moutsatsos, Talent Advisor with applications closing at 10 am Monday, 25 August 2025. We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIASB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.
