Looking for a role that fills your cup? Good news, T2 Tea is looking for an experience Quality and Compliance Manager to join our team! Reporting to the Head of Product Operations, the Quality and Compliance Manager plays a pivotal role within the Operations function, ensuring the consistent delivery of safe, high-quality, and premium tea and related products (including Teaware, accessories and associated packaging) to T2 customers around the world. This role supports the full product lifecycle—driving continuous improvement in quality standards, leading compliance programs, and minimising regulatory and market risk. An essential requirement for this position is deep tea expertise, ideally supported by formal Tea Sommelier certification or equivalent experience in sensory analysis and product evaluation. As the subject matter expert, you will lead sensory assessments, validate flavour profiles against brand benchmarks, and work closely with cross-functional teams to shape product development. Your refined palate and deep understanding of tea origins, processing methods, and ingredient quality will ensure the authenticity and integrity of every T2 blend—across rare, limited edition, organic, herbal, and fruit teas. In addition, this role upholds T2’s broader sustainability, ethical sourcing, and social impact commitments, ensuring that quality management practices are aligned with our values. All team members are expected to participate in Business Continuity and Emergency Management planning and response as part of T2’s operational resilience framework. Key Success Measures Deliver and continuously improve T2’s global Quality Assurance and Compliance strategy and 12-month roadmap. Lead supplier assessment and quality improvement programs, ensuring corrective action and ongoing performance. Ensure all T2 products comply with international regulatory requirements across all markets. Achieve and maintain all relevant certifications, including HACCP, Organics, Halal, and Fairtrade. Reduce customer complaints per million units sold, safeguarding the premium brand experience. What Are We Looking For? 10 years of experience in the tea industry, with formal Tea Sommelier certification or equivalent expertise in sensory evaluation, flavour profiling, and product curation. Proven experience working with premium teas and teaware, including rare, single-origin, organic, and specialty blends, ideally within a high-end retail or luxury brand environment. Strong knowledge of food safety, product quality systems, and regulatory compliance (e.g. HACCP, Fairtrade, organics), including experience managing nutrition declarations and labelling across global markets. Demonstrated capability in compiling and presenting quality reports, budget planning, and implementing quality assurance tools to support business-wide decision-making. A passion for tea culture, craftsmanship, and design, with the ability to support product development that aligns with local and global regulatory requirements across both tea and teaware categories. Proven project management and stakeholder engagement skills, with a track record of driving cross-functional initiatives and embedding quality standards across the product lifecycle About T2 We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore. Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives. Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives. We’re also proudly B Corp Certified, get to know more about us at: https://www.t2tea.com Life at T2 Enjoy a 50% discount to spoil yourself, plus endless cups of tea. Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes. Volunteer leave day per year with a purpose aligned organisation. Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work. Employee Assistance Program (EAP). T2 Culture Club ensures we celebrate every occasion in the calendar – bringing fun and excitement to life at T2. Head office located in lively Collingwood, close-by to delicious cafes and public transport (both train and tram). About the application process Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. T2 commit to respond to every applicant. No agencies please – we have this one brewing in-house. Sounds like your cup of tea? Apply now! Â
