Role Snapshot Build and lead a centralised Insights & Analytics function within a major Australian energy retailer Drive enterprise data strategy and reporting across customer, pricing, risk, and operations Partner with business leaders to embed analytics into performance and planning decisions Lead a team of analysts, developers and insight professionals with executive-level visibility About the Company D’Arcy Weil is supporting our long-standing client, a top-tier energy retailer and generation business, in their search for a Senior Manager – Insights & Analytics . With over 4 million customer accounts and a major generation portfolio, our client is undertaking a full transformation of its data and analytics capabilities — investing in enterprise-wide intelligence as a critical enabler of business performance. This is a rare opportunity to lead the design and execution of a central analytics strategy across retail operations, customer experience, commercial pricing, product development, and enterprise risk — with strong executive support and significant platform investment. The Role As the Senior Manager – Insights & Analytics, you will lead a team of data analysts, BI developers and insight professionals to deliver high-impact analytical products across the organisation. Your focus will be to deliver enterprise-grade reporting and analytics to drive customer insights, support performance management, enable pricing strategy, and enhance operational planning. The role sits at the intersection of business strategy and data enablement — and will require deep coordination across business units, technology, product, and finance. You will be accountable for the development of repeatable, scalable analytics solutions, and for embedding a data-led culture that supports decision-making with actionable insights. This includes ownership of data storytelling practices, KPI frameworks, and dashboard standardisation, all underpinned by cloud-based data platforms (Azure). Key Responsibilities Lead the design and execution of the enterprise insights strategy across retail and corporate domains Manage a team of analytics professionals delivering BI, MI and customer insights across multiple platforms Oversee the development of dashboards, models and reports that support strategic and operational planning Translate business challenges into analytical briefs and actionable outputs Establish and enforce data storytelling, visualisation and communication standards Drive alignment between distributed analytics resources and the centralised insight team Collaborate with business units including product, commercial, technology, and digital experience Monitor, measure and continuously improve analytics output and stakeholder impact Champion best practice in insight delivery, data governance, and platform usage (e.g., Power BI, Azure, Databricks) Ideal Candidate Profile Proven experience leading insights or analytics teams in complex, data-rich environments Deep technical expertise in SQL, Power BI, and enterprise data architecture (e.g., Azure) Strong understanding of data storytelling, visualisation standards, and communication frameworks Commercial acumen with ability to interpret business needs and deliver targeted data solutions Experience working in or with large-scale customer-focused businesses (energy, telco, finance, etc.) Comfortable working across executive, operational and technical stakeholders Familiarity with advanced analytics, Python or R is desirable but not essential Knowledge of energy retail, metering, billing, or customer lifecycle analytics is a strong advantage Excellent leadership, coaching and team development capability What’s on Offer Competitive salary package with performance bonus Hybrid working and flexible hours to suit your schedule Employee discounts across energy, internet, EV subscriptions and smart home products Access to salary packaging and novated lease options Up to 20 weeks paid parental leave superannuation top-up Option to purchase additional annual leave Financial support for further study and professional development Leadership and technical development pathways Volunteer leave and matched charity giving program Mental health and wellbeing initiatives, gym discounts, health checks and EAP access To explore this opportunity, please submit your CV and a brief cover note online outlining your: • Experience in enterprise analytics leadership roles • Platforms, tools, and reporting frameworks you’ve led or delivered • Exposure to customer lifecycle, pricing, or retail operations analytics For further information or a confidential discussion, contact: Ivan Pignataro Director D’Arcy Weil M: 0416 507 856 E: ivan@darcyweil.com analyticsleadership dataandai powerbi azureanalytics energyretail customerinsights datavisualisation enterpriseanalytics melbournejobs datacareers strategyandanalytics darcyweil energysector businessintelligence
