About the Company This Melbourne-headquartered fintech is powering global transit payments, with operations across the UK, EU, LATAM, USA, and now Australia. Their platform enables seamless tap-and-go public transport payments via cards, mobile wallets, and wearables. With over USD $1B in transactions processed annually across 13 countries, their mission is to move more people through better payment experiences. The company is values-driven and proud of its collaborative, high-trust, and fast-moving environment. The Role: We’re looking for an experienced and highly organised Executive Assistant with a strong technical understanding to support the Global Head of Product & Engineering, while providing additional support to the People & Culture team and broader office as needed. You’ll act as a critical partner to leadership, helping manage time, information flow, and logistics, while also contributing to cross-functional initiatives, particularly those related to engineering, product, and technology. This role reports to the Global Head of People & Culture and is based in the Melbourne office with a hybrid work model. Key Responsibilities: Manage a complex calendar with global time zones Schedule and coordinate meetings, prepare agendas, take notes, and track actions Proofread and format reports, technical documents, and presentations Liaise with technical teams to coordinate product or engineering inputs Coordinate domestic and international travel Monitor workflows and manage communications on behalf of the executive Maintain confidentiality and use discretion in sensitive matters Partner with internal stakeholders (People, Finance, IT, etc.) on projects Technical & Project Support: Translate technical updates into clear executive-level summaries Support light project coordination with product/engineering teams Understand product roadmaps, timelines, and blockers to support prioritisation Office & P&C Support: Support onboarding processes and staff events Coordinate weekly team breakfasts, supplies, and safety inductions Provide general office support and ad hoc assistance to the broader leadership team About You: You’re more than just an Executive Assistant — you understand how product and engineering teams operate and can communicate effectively in both technical and non-technical environments. You’re calm under pressure, proactive, and organised, with a natural ability to connect people and keep things moving. What you bring: 5 years’ experience supporting senior executives, preferably in tech A strong understanding of software development, product life cycles, or engineering environments Excellent verbal and written communication skills Highly proficient in G-Suite, Microsoft Office, and Slack Strong prioritisation, time management, and multitasking abilities Proven ability to manage cross-functional relationships High level of professionalism, discretion, and emotional intelligence Comfortable in a fast-paced, growing company where ambiguity is the norm Bonus: experience using tools like Jira, Confluence, Notion, or Miro Perks include: Hybrid working model (2 days in the Melbourne office) Paid professional development (conferences, subscriptions, etc.) Flexible public holidays and leave options Wellbeing support, including counselling and wellness tools Superannuation on all paid parental leave Team events, offsites, and regular celebrations Global collaboration tools and international travel opportunities (where relevant) If you would like to know more about this opportunity, or for an initial confidential discovery discussion, please contact Nick Body at BWS Recruitment on 0448 103 223. If you are interested in this exciting opportunity, please APPLY NOW by submitting your resume and a cover letter outlining your relevant experience.
